Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Barbour

Seattle,WA

Summary

Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Helpful Patient Service Representative with 20 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Customer Service and commitment to patient happiness.

Overview

7
7
years of professional experience

Work History

Patient Service Specialist

University Of Washington Medical Center
Seattle, WA
01.2020 - Current
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Bachelor of Arts - Communications

University of Wisconsin - Madison
Madison, WI

Skills

  • Patient Confidentiality and Data Security
  • Reminder Calls
  • Registration and Scheduling
  • Patient Engagement
  • Insurance Verification
  • Interpreting Physician Orders
  • Calm and Effective Under Pressure
  • Communicating to Patients and Families

Timeline

Patient Service Specialist

University Of Washington Medical Center
01.2020 - Current

Bachelor of Arts - Communications

University of Wisconsin - Madison

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