Suzanne Bennett
Murfreesboro,TN
Summary
Versatile Billing Technical Specialist with proven ability in conflict management. Known for providing excellent customer service. Committed to providing effective training. Strong focus on team collaboration and achieving positive results.
Overview
35
35
years of professional experience
Work History
Billing Technical Specialist
State Farm
Murfreesboro, TN
01.1991 - Current
- Strong resilience by effectively managing diverse personalities and excel in overcoming challenges
- Provided one-on-one training
- Led cross-functional teams in project initiatives, ensuring timely completion and quality standards.
- Facilitated team classes and conducted training.
- Developed training materials
- Collaborated with team members with key projects
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
State Farm Payment Plan (SFPP) Account Specialist
State Farm
Murfreesboro
03.2007 - 08.2016
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Irving High School
Irving, TX05.1989
Skills
- Effective conflict management
- Collaboration with peers and leadership
- Project planning and management
- Strong work ethic and integrity
- Adaptability and flexibility
- Decision-making
- Customer relationship building
- Excellent communication skills
Sign language
English
Timeline
State Farm Payment Plan (SFPP) Account Specialist
State Farm
03.2007 - 08.2016
Billing Technical Specialist
State Farm
01.1991 - Current
High School Diploma -
Irving High School