Suzanne Brown
Lorain,OH
Summary
Compassionate and detail-oriented Patient Access Service Representative with over 20 years of experience in healthcare administration and patient advocacy at University Hospitals. Proven ability to manage appointment scheduling, insurance verification, and patient registration. Adept at multitasking in fast-paced environments and improving patient satisfaction through exceptional communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
University Hospitals of Cleveland
North Ridgeville , Ohio
02.2002 - Current
- Greets patients in a friendly and professional manner.
- Ensures medical records are accurately updated with patient information.
- Assists with scheduling appointments for patients.
- Register new patients in accordance with HIPAA guidelines.
- Coordinate patient referrals to specialists and other healthcare services.
- Provide administrative support to physicians, nurses, and other healthcare personnel.
- Maintain accurate documentation of patient visits and follow-up care plans.
- Resolve customer service issues in a timely manner according to established policies.
- Answer telephone calls to schedule appointments and answer patient questions.
- Verifiy demographics and insurance information to register patients in computer system.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Some College (No Degree) -
Lorain County Community College
Elyria, OHSkills
Patient Registration
Insurance Verification (Commercial, Medicare, Medicaid)
Electronic Medical Records (EMR) Systems (eg, Epic)
Appointment Scheduling
Medical Billing and Coding Basics
HIPAA Compliance
Data Entry and Accuracy
Knowledge of Medical Terminology
Understanding of Pre-Authorizations & Referrals
Insurance Knowledge (co-pays, deductibles, prior auth)
Attention to Detail
Dependability and Punctuality
Adaptability
Confidentiality Awareness
Initiative and Self-Motivation
Computer & Office Skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Database Management
Typing Speed and Accuracy
Phone System Operation (multi-line phones)
Scanner/Fax Machine Operation
Timeline
Patient Access Representative
University Hospitals of Cleveland
02.2002 - Current
Some College (No Degree) -
Lorain County Community College