SUZANNE BRUCE
Springfield,MA
Summary
To develop a strong impact on the company where I can put knowledge and skills with consistency and continually maintain the good progress of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Family Stabilization Services (FSS- Clinician)
HopeWell
West Springfield, MA
10.2021 - Current
- Mentored new clinicians, guiding techniques, documentation standards, and ethical considerations in practice.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants
- Compassionate and attentive to detail always enthusiastic to take on new cases and support children, and families with a caseload of 7 to 8 on a monthly or weekly basis depending on the outcomes of each case.
Parent Facilitator
Springfield Public Schools, Massachusetts
Springfield , MA
08.2021 - 10.2022
- Liaison between schools and home providing meaningful strategic actions to develop effective family-school partnerships with the Department of Elementary and Secondary Education Family Engagement Framework.
- Building positive relationships with support for families and collaborating with school staff.
- Collaborate with Springfield Parent Academy hosting workshops with expanded opportunities and continued learning for building family capacity.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 25-30 management staff
School Bus Driver
First Student Inc.
Springfield , MA
06.2003 - 08.2021
- 18 years performed all bus driving duties and passenger interaction with professionalism
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions
- Obeyed federal, Massachusetts, and local traffic laws and regulations to enable safe transportation outcomes for participants
Family Support Worker
Helix Human Services ( The Children's Study Home)
Springfield , Mass
03.2020 - 03.2020
- Assisted families in navigating complex social service systems, advocating for their rights, and accessing essential services for 1 month due to the pandemic in 2020 and laid off.
- Facilitated successful reunification of families by diligently working toward resolution of underlying challenges.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Monitored progress of families under supervision adjusting interventions as needed to achieve desired outcomes.
Therapeutic Training and Support Paraprofessional
Kaleidoscope Family Solutions
Mansfield , MA
12.2019 - 02.2020
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Conducted regular follow-up meetings with clients to monitor progress toward goals outlined in case plans while making adjustments as necessary.
- Provided leadership, guidance with support to staff members.
Receptionist
The Children Study Home (Helix Human Services)
Springfield , Mass
11.2002 - 03.2008
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- 2 years of experience with team success by cross-training in various administrative roles, and providing backup support when necessary 2 1/2 years of experience
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Operated all telephone systems to answer and direct any high volume of calls.
General Relief Worker
Multicultural Services
Springfield , MA
02.1998 - 12.1999
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Trained 1 year to new staff members on best practices for home health care.
- Supervised clients' daily activities and helped when needed
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Relief Worker
Tri-County Youth Services
Springfield , MA
01.1996 - 01.1999
- Managed children and adults with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness as long as I knew it was.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Supervised daily activities and assisted when needed two individual persons.
Education
Master of Science - Human Services
Springfield College
Springfield, MA05.2021
Bachelor of Science: Human Services -
Springfield College
Springfield, MA05.2019
Skills
- Teamwork and Collaboration
- Strategic Planning
- Behavioral Intervention Plans (BIP)
- Family planning services education
- Knowledge of Child Protective Services (CPS)
- Social services knowledge
- Treatment Plan Development
- Caseload Management
- Microsoft Word, PPT, and Excel Software Proficiency
Certification
- Certified Alcohol and Drug Counselor
- Obtaining-CADC - LADC 1
- PS- Prevention Specialist
- BACE Black Addiction Counselor Education Program Training-9/2022-6/2023
Timeline
Family Stabilization Services (FSS- Clinician)
HopeWell
10.2021 - Current
Parent Facilitator
Springfield Public Schools, Massachusetts
08.2021 - 10.2022
Family Support Worker
Helix Human Services ( The Children's Study Home)
03.2020 - 03.2020
Therapeutic Training and Support Paraprofessional
Kaleidoscope Family Solutions
12.2019 - 02.2020
School Bus Driver
First Student Inc.
06.2003 - 08.2021
Receptionist
The Children Study Home (Helix Human Services)
11.2002 - 03.2008
General Relief Worker
Multicultural Services
02.1998 - 12.1999
Relief Worker
Tri-County Youth Services
01.1996 - 01.1999
Master of Science - Human Services
Springfield College
Bachelor of Science: Human Services -
Springfield College
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