Suzanne Buckson
Milwaukee
Summary
Compassionate and skilled professional with extensive experience in crisis intervention and patient care coordination. Known for effective communication across departments and commitment to enhancing patient experiences through meticulous medical documentation.
Overview
4
4
years of professional experience
Work History
Health Unit Coordinator
Aurora Psychiatric Hospital
Wauwatosa
07.2011 - 03.2015
- Coordinated patient admissions and discharges to ensure smooth transitions.
- Managed electronic health records for accuracy and compliance with regulations.
- Facilitated communication between healthcare staff, patients, and families effectively.
- Assisted in preparing medical documentation and reports for patient care teams.
- Monitored inventory of medical supplies and ordered replacements as needed.
- Trained new staff on departmental protocols and electronic systems usage effectively.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
Behavioral Health Specialist
Aurora Psychiatric Hospital
Wauwatosa
07.2011 - 03.2015
- Provided crisis intervention for patients experiencing acute behavioral health issues.
- Facilitated therapeutic group sessions to promote patient engagement and coping skills.
- Conducted mental health assessments to identify patient needs and treatment goals.
- Monitored patient progress and documented observations in electronic health records.
- Supported case management by coordinating referrals to community services as needed.
- Trained new staff on behavioral health protocols and best practices for patient care.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
Education
Diploma - General Studies
Saint Catherines
Racine, WI06-1983
Skills
- electronic health records
- patient coordination
- medical documentation
- crisis intervention
- behavioral health assessments
- cross-department communication
- inventory management
- Emergency response support
Timeline
Health Unit Coordinator
Aurora Psychiatric Hospital
07.2011 - 03.2015
Behavioral Health Specialist
Aurora Psychiatric Hospital
07.2011 - 03.2015
Diploma - General Studies
Saint Catherines