Suzanne Contreras
Yuma,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
District Secretary
Yuma Elementary School District One
Yuma, Az
2025.06 - Current
- Coordinated communication between staff, parents, and visitors.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided administrative support to all departments.
- Managed inventory of office equipment and supplies ensuring adequate stock levels were maintained.
- Pleasantly greeted visitors/employees upon entry into the building and answered any questions they had regarding their visit.
- Maintained confidential files and records for the district office with discretion.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes and emails for office distribution.
- Assisted in preparing meeting materials and agendas for presentations.
- Handled incoming calls, emails, and inquiries with professionalism.
- Employee timesheet processing.
- Performed employee data entry into computer systems; ensured accuracy of all entered information.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Compliance Specialist/Inspector
Quechan Housing Authority
Winterhaven, CA
2023.08 - 2024.07
- Provided guidance to tenants on regulatory requirements, policies, and procedures.
- Ensured that all departmental processes comply with occupancy lease agreements and regulations.
- Assisted in developing strategies for improving overall compliance performance.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
- Collaborated with external parties such as local law enforcements, security, local resource agencies.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Created plans to improve and correct operations in order to stay compliant.
- Performed re-inspections of previously cited violations until satisfactory resolution was achieved.
- Investigated complaints from tenants about living conditions in rental units and took necessary action when appropriate.
- Interviewed tenants regarding housing conditions and recorded their responses.
- Noted recurrent issues and worked with contractors to prevent re-occurrence.
- Documented findings with professional reports and correspondence, including corrective action recommendations to return properties to compliant status.
- Conducted visual inspections of interior housing components, such as appliances, walls, doors, windows and general housekeeping.
- Identified potential safety hazards in dwellings and reported them to the relevant department.
Compliance Specialist
Quechan Housing Authority
Winterhaven, CA
2019.06 - 2023.08
- Identified gaps in which may lead to non-compliance issues.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
- Collaborated with external parties such as local law enforcements, security, and resource agencies.
- Performed assessments to identify areas of non-compliance and potential risks.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Responded promptly to inquiries from agencies regarding lease violation issues.
- Interpreted legal documents such as contracts, lease agreements.
- Drafted reports outlining findings from compliance audits and investigations.
- Participated in team meetings to discuss any potential violations or concerns about regulatory issues.
- Maintained accurate records of all activities related to compliance monitoring.
- Investigated complaints related to the violation of standards or regulations.
- Delivered timely closings by efficiently tracking tenants' statuses and facilitating subsequent steps.
- Checked records for required signatures by closely reviewing documents.
- Advised staff and tenants through remedied compliance issues.
- Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Investigated reported and identified compliance issues against accepted standards.
- Produced reports outlining assessments completed and follow-up recommendations.
- Issued official approvals in instances of achieved or exceeded compliance standards.
Rental Specialist I
Quechan Housing Authority
Winterhaven, CA
2017.06 - 2019.06
- Processed tenant applications by verifying references, conducting background checks and collecting all required documentation.
- Reviewed lease documents for accuracy prior to signing by both parties involved in the transaction.
- Maintained accurate records of all rentals including contracts, invoices, payment histories and maintenance requests.
- Performed customer service duties such as answering inquiries, providing information and resolving complaints.
- Managed tenant move-in and move-out processes including cleaning, inspection of premises and issuance of keys.
- Developed and maintained relationships with tenants to ensure satisfaction with rental services/units.
- Coordinated with vendors or contractors when necessary to complete repairs or renovations on rented units.
- Responded promptly to tenant requests for repairs or maintenance issues within the rental unit.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Drafted contracts, explained terms to tenants and acquired signatures.
- Collected money, provided change and recorded transactions on receipts.
- Maintained confidentiality when handling sensitive material.
- Analyzed incoming documents for completeness before entering into database system.
- Assisted with the data entry of confidential documents into a secure database system.
- Responded promptly to requests from upper management regarding data entry needs.
- Performed accurate data entry of customer information into database.
- Created new entries, updated existing files, and filed outdated records as needed.
- Reviewed data for errors or missing information prior to submission to management.
- Followed strict security protocols when working with confidential information.
- Scanned and stored files and records electronically to secure data.
- Maintained data entry requirements by following data program techniques and procedures.
- Obtained scanned records and uploaded into company database.
- Prepared source data by compiling necessary documents, files and information at start of each new applicant/project.
- Screened and regularly answered calls to provide assistance to clients.
- Kept detailed notes during any interaction with tenants/applicants and entered documentation into company database for meetings and relayed information to appropriate departments through email.
- Translated written documentation and notes into emails and other types of correspondence.
- Maintained detailed logs of finished and in-progress data entry to identify productivity.
Administrative Assistant
Quechan Housing Authority
Winterhaven, California
2016.05 - 2017.06
- Collected fees and application documentation and issued paperwork.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing correspondence for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Provided administrative support to the executive team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in tenant/applicants status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Composed, edited and typed memos and reports with job-related software.
- Organized files, faxed reports and scanned documents, maintaining desk and reception area in neat and organized fashion.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk while covering.
- Handled incoming calls and directed callers to appropriate department or employee.
Child Care Monitor
Paradise Child Care Center
Winterhaven, CA
2000.08 - 2013.02
- Provided guidance and discipline to children when needed.
- Assisted with meal serving and clean up for breakfast, lunch, and snacks.
- Monitored the classroom environment to ensure compliance with safety regulations.
- Encouraged creativity through music, art projects, stories, and outdoor playtime.
- Organized games and activities to promote physical, mental, and social development of children.
- Developed positive relationships with parents and guardians to ensure open communication about their child's progress.
- Ensured the classroom environment was safe and secure at all times.
- Maintained a positive attitude towards children at all times.
- Engaged in conversations with children in order to help them develop communication skills.
- Kept records of attendance, health issues, accidents, or other incidents.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Balanced schedules to promote optimal rest, play and educational periods.
- Attended staff meetings and training sessions to improve childcare skills.
- Assisted in planning and preparing materials for art, science, and music activities.
- Supervised children aged 0-8, ensuring a safe and nurturing environment.
Education
High School Diploma -
San Pasqual Valley High School
Winterhaven, CA2016-04
Skills
- Administrative and secretarial expertise
- Time management
- Written and verbal communication
- Customer service
- Professionalism and discretion
- Document management
- Record keeping
- Data entry
- Adaptability
- Confidentiality and data protection
Timeline
District Secretary
Yuma Elementary School District One
2025.06 - Current
Compliance Specialist/Inspector
Quechan Housing Authority
2023.08 - 2024.07
Compliance Specialist
Quechan Housing Authority
2019.06 - 2023.08
Rental Specialist I
Quechan Housing Authority
2017.06 - 2019.06
Administrative Assistant
Quechan Housing Authority
2016.05 - 2017.06
Child Care Monitor
Paradise Child Care Center
2000.08 - 2013.02
High School Diploma -
San Pasqual Valley High School