Suzanne DiCambio
Peoria,AZ
Summary
Experienced Department Head with strong Hospitality background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals as well as high success in Associate Relations i.e. AES results.
Overview
8
8
years of professional experience
Work History
Department Head/18 Oaks Steak House/Golf/Spa
JW Marriott Hill Country Resort & Spa
06.2022 - Current
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures. Average inventory in 18 Oaks $70,000
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals including but not limited to GSS, AES, ITR.
- Managed efficient workflows by creating effective schedules based on Hotel Occupancy, REO's, BEO's, Transient vs. Group and other important factors.
- Served needs of 18 Oaks team, Golf team, TPC Members Grill Team and Spa Bistro team as well as customers from all above outlets
Restaurant Manager
Westin Kierland Resort & Spa
07.2018 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Lead Supervisor/18 Oaks Steakhouse/Golf/Spa
JW Marriott Hill Country Resort & Spa
12.2016 - 05.2018
- 18 Oaks Steakhouse-Oversight and Contact for REO's (private events).
- Acting Dept Head for 3 Months during Department Head Maternity leave
- Applied strategic plans to offer skilled backup during shortages and high-volume periods. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor/Cibolo Moon
JW Marriott Hill Country Resort & Spa
10.2015 - 05.2016
- Led a large team of Associates for the Busiest 3 meal a day in the JW Brand often seeing over 1000 covers per meal period
- Devised and implemented processes and procedures to streamline operations including pre-shift and rehearsals to ensure knowledge and drive sales while keeping the team engaged and enthusiastic.
Skills
- Financial Statements-EOM, Critique, Inventory
- Train Employees, Onboarding, Monthly Wine Knowledge training, Menu training
- Manage Private Events up to $250,000 per month
Accomplishments
JW Marriott Hill Country Supervisor of the Quarter Q1 2018
JW Marriott Hill Country Wine Ambassador Property Lead
JW Marriott Hill Country Supervisor Of the Year 2017
JW Marriott Hill Country Supervisor of the Month 2016
Kobrand 12 Week Wine Certification 2018
El Consejo Regulador Del Tequila Award T Program June 2016
Timeline
Department Head/18 Oaks Steak House/Golf/Spa
JW Marriott Hill Country Resort & Spa
06.2022 - Current
Restaurant Manager
Westin Kierland Resort & Spa
07.2018 - 06.2022
Lead Supervisor/18 Oaks Steakhouse/Golf/Spa
JW Marriott Hill Country Resort & Spa
12.2016 - 05.2018
Supervisor/Cibolo Moon
JW Marriott Hill Country Resort & Spa
10.2015 - 05.2016
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