Deborah Fowler
Belton,MO
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 12 years of hands-on experience in retail operations. Proficient in inventory management and merchandising.
Overview
18
18
years of professional experience
Work History
Bookkeeper/Department Head
Hobby Lobby
03.2016 - 11.2022
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Team Lead Small Animals Dept
PetSmart
10.2010 - 07.2015
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Kennel Attendant
Last Chance Rescue
05.2004 - 09.2010
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Coordinated with vets on healthcare needs of each animal and strictly followed instructions.
- Protected animals from care errors by maintaining clear and secure tags.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Cared for sick or injured animals by seeking out veterinary care.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
No Degree - Veterinarian Assisting
Penn Foster Career School
Scranton, PASkills
- Inventory Accuracy
- Order Supplies
- Workload Balancing
- Information Confidentiality
- Project Management
- Financial Statements
- Sales Activities
- Loss Prevention Goals Monitoring
- Customer Service
- Department Development
- Shrinkage Control
- Customer Transactions
- Assist Customers
- Merchandise Ordering
Timeline
Bookkeeper/Department Head
Hobby Lobby
03.2016 - 11.2022
Team Lead Small Animals Dept
PetSmart
10.2010 - 07.2015
Kennel Attendant
Last Chance Rescue
05.2004 - 09.2010
No Degree - Veterinarian Assisting
Penn Foster Career School
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