Suzanne Downes
Huntington,NY
Summary
Administrative Assistant with 23 + years of administrative office experience, skilled at multi-tasking and
maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client
and company needs.
MORE IDEAS:
Dedicated and diligent professional with a strong background in managing office operations, passionate about the customer service experience.
Focused on solving routine and complex problems to maintain customer satisfaction.
Skilled in handling multiple tasks efficiently, ensuring smooth operations, and fostering a positive work environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Care Manager
Private Care
07.2024 - Current
- Developed strong rapport with client and family through empathetic listening and understanding to meet specific needs
- Assist client with daily living needs to maintain self-esteem and general wellness
- Engage client in meaningful conversation, socialization, and activity while providing personal care assistance
- Maintain a safe and clean environment to reduce risks and ensure optimal health outcomes
- Transport client to events and activities, medical appointments, and shopping trips
Senior Administrative Assistant
Vanson Investigations
Plainview, NY
01.2007 - 10.2017
- Served as a professional representative of the CEO to executive clients. Liaison between Investigators and all clients including Attorneys and Insurance Companies. Prepared all legal documents including Judicial Subpoenas etc., Filed court documents in court proceedings, copied records from court offices, served judicial subpoenas. Prepared all reports and invoices for clients, as well as company payroll. Telephone and email communications with customer database as well as clients. Assisted President with presentations and all executive needs. Served as a liaison between company president and clients regarding client accounts and new business.
- Managed scheduling and coordination of appointments for investigative personnel, enhancing operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in the preparation of case files by compiling evidence and documentation for investigations.
- Streamlined communication processes between clients and investigators, improving response times and service satisfaction.
- Trained new administrative staff on office procedures and software applications to ensure smooth onboarding.
- Oversaw daily office operations, implementing best practices to optimize workflow and resource allocation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Office Manager
Green Island Tree Spraying, Inc.
Huntington Station, NY
08.1995 - 01.2007
- Interviewed, and hired personal staff, developed and oversaw daily activities of 13 clerical and administrative office personnel. Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions. Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Responsible for customer service with a customer database of over 1,000 homeowners. Set appointments, assisted in preparing drivers routes, all billing responsibilities and time management. Oversaw ten drivers/applicators and customers. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process.
- Developed and maintained strong client relationships, resolving inquiries and concerns effectively.
- Collaborated with management to establish strategic goals for front office initiatives.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Education
High School Diploma -
Walt Whitman High School
Huntington, NYSkills
- Resourceful
- Event coordination
- Office Management
- Accounting support
- Compassionate caregiving
- Microsoft Office proficiency
- Articulate and well-spoken
- Meticulous attention to detail
- Budget management experience
- Scheduling and calendar management
- Customer Service and client relations
Timeline
Care Manager
Private Care
07.2024 - Current
Senior Administrative Assistant
Vanson Investigations
01.2007 - 10.2017
Office Manager
Green Island Tree Spraying, Inc.
08.1995 - 01.2007
High School Diploma -
Walt Whitman High School