Forward-thinking Senior Account Manager with 10 years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality. Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Hi, I’m
SUZANNE DUSEK
HOUSTON,TX
Summary
Overview
11
years of professional experience
Work History
LandStar
Senior Account Manager
11.2012 - Current
Job overview
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Collaborated with customers to develop strategic business and account plans.
- Established and maintained good public relations and networking within community to develop business.
- Gave extensive support to key accounts in sales, technical and business areas.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Trained and supported junior account management professionals to increase company revenue.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Self-employeed
Life Skills Coach
01.2016 - Current
Job overview
- Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
Education
Roane State Community CollegeHarriman, TN
Some College (No Degree) from Health Sciences
University Overview
Fayetteville High School EastFayetteville, AR
from Health Sciences
05.1995
University Overview
Skills
- Logistics
- Operations
- Systems and software expertise
- Database Management
- Invoicing
- Vendor Management
- Contract Negotiation
- Teamwork and Collaboration
- Data-driven decision-making
Timeline
Life Skills Coach
Self-employeed
01.2016 - Current
Senior Account Manager
LandStar
11.2012 - Current
Roane State Community College
Some College (No Degree) from Health Sciences
Fayetteville High School East
from Health Sciences
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