Suzanne Eid
Safety Harbor
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2026
2026
years of professional experience
Work History
Customer Service Specialist
Macy's
Tampa
2012.11 - Current
- Assisted customers with product inquiries and concerns.
- Processed customer transactions efficiently at the point of sale.
- Resolved customer complaints using effective communication skills.
- Educated customers about promotions and loyalty programs offered.
- Handled returns and exchanges according to company policies.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Addressed customer questions and concerns regarding products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
Head teller/ personal banker
Canadian imperial Bank of Commerce
Toronto
Skills
- Customer service
- Transaction processing
- Complaint resolution
- Product knowledge
- Customer relationship management
- Software utilization
Languages
Arabic
Native/ Bilingual
French
Limited
Armenian
Limited
Timeline
Customer Service Specialist
Macy's
2012.11 - Current
Head teller/ personal banker
Canadian imperial Bank of Commerce