Suzanne Engelhardt
Walmart
Caddo Mills,TX
23
years of professional experience
Dynamic professional with a strong background in customer service and team collaboration. Proven ability to foster positive work environments and enhance client satisfaction through effective communication and problem-solving skills.
Work History
HBA/OTC Pharmacy
4 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Owner/Operator
4 Years 6 Months- Managed operations of residential cleaning services, ensuring high-quality standards and customer satisfaction.
- Implemented inventory management systems for cleaning supplies, reducing costs and waste.
- Established client relationships through effective communication and personalized service solutions.
- Managed day-to-day business operations.
- Led marketing strategies to increase brand awareness and expand client base in local market.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Office Manager
6 Years 9 Months- Oversaw office budget.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Conducted regular inventory assessments of office supplies, ordering necessary items.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Updated reports, managed accounts, and generated reports for company the company database.
- Managed payroll and benefits administration to ensure accuracy.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Office Manager
7 Years 5 Months- Developed and implemented office procedures that optimized administrative processes and reduced overhead costs.
- Coordinated office operations to enhance workflow efficiency and support project management.
- Managed scheduling for multiple teams, ensuring alignment with project timelines and resource availability.
- Facilitated communication between construction teams and clients, improving service delivery and client satisfaction.
- Oversaw inventory management, tracking supplies to ensure prompt procurement and minimize delays in projects.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
GED
No Degree - Medical Assisting
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Verbal communication
Decision-making
Organization and time management
Timeline
HBA/OTC Pharmacy
Walmart
04.2022 - CurrentRead More
Owner/Operator
Maids That Shine
09.2017 - 03.2022Read More
Office Manager
Tri-Country Disposal
12.2010 - 09.2017Read More
Office Manager
Grimes Construction
06.2003 - 11.2010Read More
Remmington College
No Degree from Medical Assisting
Read More
Campbell ISD
GED
Read More