Nikisha Bisnath
Malden,MA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level flight attendant position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Retail Pharmacy
Lynn, MA
06.2018 - Current
- Greeting customers when they enter the store and thanking them when they leave
- Helping customers locate the items they wish to purchase
- Answering customer questions about purchases, returns, or store policy
- Working with management to achieve sales goals
- Cleaning, including tidying up throughout the shift
- Assessing inventory and restocking products on the show floor as needed
- Promoting store offers
- Handling transactions with customers, including running the cash register and sales wrap
- Providing advice and recommendations to customers about products
- Answer customer questions regarding medications, side effects, and other related topics.
- Assist customers with insurance and payment questions.
- Receive and process insurance claims.
- Stock shelves with medications and other pharmacy supplies.
Customer Service Manager
Staples
Swampscott, MA
09.2017 - 05.2018
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Developed policies and procedures related to customer service operations.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Resolved customer complaints in a professional manner.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
Retail Store Manager
Rue 21
Saugus, MA
06.2016 - 05.2018
- Greet customers.
- Hire and train staff.
- Motivate staff members during busy shifts.
- Ensure that items are undamaged.
- Ring up purchases if needed.
- Listen to customers' complaints and resolve conflicts.
- Ensure that sales targets are met.
- Open and close the store.
- Schedule regular cleaning services for the store.
- Coordinated special events such as promotions or seasonal displays.
- Created marketing plans that increased revenue by 15% within 6 months.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Customer Service Cashier
Dunkin' Donuts Franchising
Lynn, MA
09.2015 - 09.2016
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
CNA
Hospice care dimensions
Danvers, MA
06.2014 - 10.2015
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Administered medications under supervision of a licensed nurse.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided emotional support to family members during difficult times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
High School Diploma -
Lynn Vocational Technical Institute
Lynn, MA05-2015
Some College (No Degree) -
North Shore Community College
Danvers, MASkills
- Team Collaboration
- Dependable and Responsible
- Calm Under Pressure
- Positive Attitude
- Positive Engagement
- Positive interactions
- Friendly, Positive Attitude
- Staff Communication
Timeline
Pharmacy Technician
CVS Retail Pharmacy
06.2018 - Current
Customer Service Manager
Staples
09.2017 - 05.2018
Retail Store Manager
Rue 21
06.2016 - 05.2018
Customer Service Cashier
Dunkin' Donuts Franchising
09.2015 - 09.2016
CNA
Hospice care dimensions
06.2014 - 10.2015
High School Diploma -
Lynn Vocational Technical Institute
Some College (No Degree) -
North Shore Community College