Open To Work
Suzanne Evans
Canton,MI
Work Preference
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
United States Postal Service
Troy, US
09.2012 - 11.2019
- Receive inbound and respond to outbound, customer contacts including but not limited to voice, email, online chat; providing information, technical advice and program guidance related to complex inquiries on USPS products and services to residential and business customers.
- Assisted customers with inquiries regarding postal services and products.
- Processed incoming and outgoing mail efficiently and accurately.
- Managed customer complaints, providing timely resolutions and support.
Labor Relations Assistant
USPS- Labor Relations Department
Royal Oak, US
09.2002 - 07.2006
- Assisted manager and labor specialists with record maintenance, filing, and clerical support, ensuring smooth daily HR operations.
- Process employee leaves of absence in accordance with agency policy and/or collective bargaining agreement. Ensures that all applicable labor laws are being followed.
- Process, coordinate and follow up on employee worker's discipline, grievance and possible removal.
- Processed and coordinated employee discipline, grievances, and removals, ensuring adherence to policies and labor agreements.
- Performs background checks and/or reference check on all prospective applicants.
- Developed and maintained flow log and statistical data to track HR activities and improve reporting accuracy.
- Ensured confidentiality of employee records by following strict privacy protocols.
- Updated organizational chart regularly to reflect current staff roles and responsibilities.
- Ability to organize work and to meet deadlines; ability to use PC, Internet, and related software such as Word and Excel.
Education
Certificate of Completion - Paralegal
American Institute of Paralegal Studies
Southfield, MIBachelor's - Criminal Justice
Michigan State University
East Lansing, MISkills
- Customer Service
- Conflict resolution
- Payment processing
- Research
- Microsoft Office
- Microsoft Windows
- Adobe Acrobat
- Typing
- Filing
- Self-directed work
- Phone etiquette
- Product knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
United States Postal Service
09.2012 - 11.2019
Labor Relations Assistant
USPS- Labor Relations Department
09.2002 - 07.2006
Certificate of Completion - Paralegal
American Institute of Paralegal Studies
Bachelor's - Criminal Justice
Michigan State University