Suzanne Farber
Fairhope,AL
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Ashley Home Furnishings
Spanish Fort, Alabama
11.2015 - Current
- Assisted customers with inquiries and provided product information.
- Managed customer complaints by resolving issues effectively
- Sales for customers and follow through to and including delivery.
- Interacted with text, email and computer prior to and including through sale and delivery.
- Conducted follow-up communications to ensure customer satisfaction and support.
- Participated in training sessions to improve product knowledge and service skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Excelled in exceeding daily credit card application goals.
Sales Consultant /Senior Customer Service Representative
Ashley Home Furniture
Spanish Fort, Alabama
11.2015 - Current
- Assisted customers in selecting furniture that meets their needs and preferences.
- Managed sales transactions using point-of-sale systems efficiently.
- Collaborated with team members to maintain a clean and organized showroom.
- Provided after-sales support to ensure customer satisfaction and retention.
- Resolved customer complaints promptly while maintaining a positive store environment.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Addressed customer questions and concerns regarding products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Associate of Arts - English Literature
University of California, Los Angeles
Los Angeles, CA 09.1977 - 09.1979
Skills
- Customer relationship management
- Point-of-sale systems
- Technical support
- Sales training
- Effective communication
- Critical thinking
Timeline
Customer Service Representative
Ashley Home Furnishings
11.2015 - Current
Sales Consultant /Senior Customer Service Representative
Ashley Home Furniture
11.2015 - Current
Associate of Arts - English Literature
University of California, Los Angeles
09.1977 - 09.1979