Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Federico

Fresno,CA

Summary

Results-driven sales and travel professional with experience in luxury group sales, travel coordination, and marketing, as well as high-net-worth client insurance sales. Proven ability to drive revenue, manage complex accounts, and deliver exceptional client experiences. Skilled in vendor negotiation, cross-department collaboration, remote team management, and Excel/Word reporting. Highly adaptable, travel-ready, and dedicated to creating high-end hospitality experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Symmetry Financial
10.2024 - Current
  • Managed a portfolio of high-net-worth clients, providing tailored insurance solutions to meet complex financial and lifestyle needs.
  • Consistently achieved and exceeded individual and team sales goals, leveraging consultative selling techniques to build trust and tailor solutions to client needs.
  • Cultivated and maintained long-term client relationships, ensuring repeat business and referrals through exceptional service and proactive follow-up.
  • Delivered a personalized customer experience, guiding clients through complex decisions while providing clear, high-quality recommendations.
  • Collaborated with cross-functional teams to develop proposals, manage accounts, and resolve client issues efficiently and professionally.
  • Recognized for outstanding customer service and retention results, balancing sales performance with client satisfaction.
  • Proficient in CRM systems, client tracking, and Microsoft Office (Word & Excel) for maintaining accurate records and reports.

Marketing and Travel Planner Manager

Federico College
01.2015 - 10.2024
  • Planned and coordinated domestic travel for administration to attend career education conventions, workshops, and recruitment events, ensuring smooth logistics and cost-effective arrangements.
  • Organized international travel for VIP Administration, students, staff, including advanced cosmetology education programs abroad, handling flights, accommodations, itineraries, and vendor negotiations.
  • Assisted with domestic travel arrangements for administrative staff, including booking flights, hotels, ground transportation, and registration for career education conventions and workshops.
  • Supported international travel logistics for students and staff attending advanced cosmetology education programs abroad, ensuring accurate itineraries and compliance with travel requirements.
  • Coordinated with vendors, hotels, and airlines to secure cost-effective group rates, hotel. airline, and car contracts, manage reservations.
  • Maintained spreadsheets and reports in Excel to track travel expenses, budgets, and schedules.
  • Prepared itineraries, confirmations, and travel documentation for staff, faculty, and students.
  • Assisted with domestic travel arrangements for administrative staff, including booking flights, hotels, ground transportation, and registration for career education conventions and workshops.
  • Supported international travel logistics for students and staff attending advanced cosmetology education programs abroad, ensuring accurate itineraries and compliance with travel requirements.
  • Coordinated with vendors, hotels, and airlines to secure cost-effective group rates and manage reservations.
  • Maintained spreadsheets and reports in Excel to track travel expenses, budgets, and schedules.
  • Prepared itineraries, confirmations, and travel documentation for staff, faculty, and students.
  • Provided on-site support during select events and travel programs, including troubleshooting last-minute changes.
  • Gained exposure to the hospitality and travel industry while strengthening organizational and problem-solving skills.
  • Provided on-site support during select events and travel programs, including troubleshooting last-minute changes.
  • Gained exposure to the hospitality and travel industry while strengthening organizational and problem-solving skills.
  • Built an in-depth knowledge of the hospitality and travel industry, leveraging partnerships with hotels, airlines, and educational organizations to secure premium group arrangements.
  • Collaborated with leadership and academic teams to align marketing campaigns and travel experiences with institutional goals and student development programs.
  • Proficient in Microsoft Word, Excel, and Sabre for creating itineraries, maintaining spreadsheets, tracking expenses, pricing, and preparing detailed reports.

Marketing & Travel Planner

Federico College
06.2002 - 12.2014
  • Assisted with domestic travel arrangements for administrative staff, including booking flights, hotels, ground transportation, and registration for career education conventions and workshops.
  • Supported international travel logistics for students and staff attending advanced cosmetology education programs abroad, ensuring accurate itineraries and compliance with travel requirements.
  • Coordinated with vendors, hotels, and airlines to secure cost-effective group rates and manage reservations.
  • Maintained spreadsheets and reports in Excel to track travel expenses, budgets, and schedules.
  • Prepared itineraries, confirmations, and travel documentation for staff, faculty, and students.
  • Provided on-site support during select events and travel programs, including troubleshooting last-minute changes.
  • Gained exposure to the hospitality and travel industry while strengthening organizational and problem-solving skills.

Education

Communications Design

University of California, Davis
Davis, CA
06-2002

Skills

  • Luxury & Corporate Sales
  • Strategic Client Relationship Management
  • Hospitality & Travel Market Expertise
  • Cross-Functional Team Leadership
  • Contract Negotiation & Revenue Optimization
  • Advanced Data Analysis & Reporting (Excel/Word)
  • Event & Travel Program Management
  • Remote Collaboration & Virtual Communication

Certification

Cosmetology License

Timeline

Insurance Sales Agent

Symmetry Financial
10.2024 - Current

Marketing and Travel Planner Manager

Federico College
01.2015 - 10.2024

Marketing & Travel Planner

Federico College
06.2002 - 12.2014

Communications Design

University of California, Davis

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