Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Fletcher

Executive Assistant, Marketing, Sales
Decatur,IN

Summary

25+ Years of strong Sales, Training & Marketing experience with a large, ever changing company environment.

Driven Sales Training Manager with 15+ years of experience creating comprehensive training programs, managing new sales team members. Results-oriented training professional proficient in Microsoft Suite. Committed to developing and coaching employees to better understand service and business revenue goals.

Overview

14
14
years of professional experience

Work History

REV RV Owner Relations Representative

REV RV Group
Decatur, IN
10.2020 - Current
  • Entered customer interaction details in Siebel to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, no charge parts claims and correct shipping information.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved customer complaints and addressed emergency requests and needs.

Sales Training Manager

REV RV Group
Decatur, IN
04.2019 - 05.2020
  • Hired, supervised and coached new sales associates on product feature/benefits and operation of components to optimize sales training presentations.
  • Developed visual training aids to enhance and simplify training processes.
  • Two of 3 team members were promoted to next level sales positions within one year of program start.
  • Led targeted training programs to educate service staff on new model year product features and service capabilities.
  • Held one-on-one meetings with Sales Manager's to identify selling hurdles and offered insight, including how best to present training to retail locations to increase knowledge and sales numbers.
  • Brought about industry-leading factory training program by applying strategic industry knowledge. Trained nearly 200 sales people from across the country in 8 weeks.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Communicated progress of training initiatives to VP/GM.

Sales Lead

J. Jill Acquisitions
Fredericksburg, VA
04.2017 - Current
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contributed to increase of annual sales generation for this store.
  • Strong organizational skills by heading up organization of back room and contribute to monthly floor set visual merchandising for store.
  • Attend to customer service issues in a prompt and timely manner.
  • Effective time management skills and am flexible team player.

Marketing Coordinator

REV RV
Decatur, IN
07.2010 - 06.2016
  • Planned and executed shows, rallies and events, working hand in hand with sales and retail recreational vehicle dealerships to produce an effective and successful event.
  • Inspected event facilities, developed budgets, negotiated contracts for catering, entertainment, transportation of product, travel for event participants, marketing materials and event security. Ensured event compliance with insurance, legal, health and safety obligations. Maintained records of event aspects, including financial details for historical data.
  • Annual Marketing event budget was just over million dollars. Conducted post-event evaluations to determine how future events could be improved.
  • Extensive travel.
  • Kept current training materials and event schedules on company websites.

Education

No Degree. - Field of study: Marketing / Supervision

Indiana Purdue University Extension

Skills

  • Experienced in adult sales training
  • Headed industry leading RV factory sales training, hosting nearly 200 RV sales associates from across the country in 4 - two day sessions
  • Successful execution of planning and production of multiple events, managing all project delivery elements within time and budget constraints
  • Excellent time management and communication skills
  • Strong sales skills, keen on productive and lasting business relationships
  • Proficient in Micro Soft Office suite

Timeline

REV RV Owner Relations Representative

REV RV Group
10.2020 - Current

Sales Training Manager

REV RV Group
04.2019 - 05.2020

Sales Lead

J. Jill Acquisitions
04.2017 - Current

Marketing Coordinator

REV RV
07.2010 - 06.2016

No Degree. - Field of study: Marketing / Supervision

Indiana Purdue University Extension

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Suzanne FletcherExecutive Assistant, Marketing, Sales