Amanda Pippin

• Administrative Management: Oversee and manage email correspondence on behalf of the CEO, ensuring prompt responses, clear communication, and timely follow-ups. Handle inbound and outbound sales calls efficiently using Housecall Pro to optimize client interactions.
• Client Relationship Coordination: Prepare and draft client service agreements, correspondence, reports, and presentations for the CEO. Address client inquiries and resolve issues effectively to maintain strong business relationships.
• Customer-Centric Approach: Consistently deliver exceptional service that exceeds company expectations, enhancing client satisfaction, loyalty, and retention.

• Managed a high-value portfolio of 450 accounts, providing annual compliance services across North Florida, South Carolina, and Georgia. Client base included physicians, biotech companies, manufacturers, funeral homes, dentists, and medical clinics. Consistently exceeded customer and management expectations.
• Delivered comprehensive OSHA, HIPAA, Hazardous Waste, and Florida Department of Health training. Educated clients on safety plan creation software, conducted on-site audits, resolved account issues, and ensured regulatory compliance. Proactively identified opportunities to upsell compliance training products, including HIPAA Training, Hazardous Waste management, and Shred-It document destruction services.
• Assisted management in onboarding and training new Compliance Educators across multiple territories.
• Provided exceptional client service by coordinating training schedules, conducting site evaluations, and developing action plans to enhance compliance. Built and maintained long-term client relationships, leading to high account retention and top-tier customer satisfaction ratings.
• Led engaging training webinars and product demonstrations utilizing platforms such as WebEx, Zoom, and Microsoft Teams.

● Trained dentists, military personnel, and forensic pathologists on Dental X-ray equipment and Dexis software. Conducted hands-on training for 2-40 attendees. Assisted FEMA in testing WIN-ID for the Navy, earning a military coin.
● Partnered with C-level executives to analyze accounts, reduce costs, and improve efficiencies.
● Identified growth opportunities, expanded product offerings, and built relationships to meet evolving customer needs.