Suzanne Godsell
SOUTHGATE,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
42
42
years of professional experience
Work History
Self Employed
Realtor Century 21 Curran & Oberski
05.2015 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Customer Service
State Of Michigan Secretary Of State
04.1986 - 07.2009
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Storekeeper
US Navy
11.1981 - 11.1985
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Ordered goods from various vendors to maintain store merchandise levels.
- Issued invoices to request payment from customers every month.
- Operated forklifts and hand trucks to restock department supply locations.
- Arranged products on shelves and in cabinets to maximize space utilization by [Number]%.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Oversaw warehouse staff by providing instructions and leading daily activities.
Education
Business Degree - Business
Baker Collage
Allen Park, MI06.2013
Skills
- Closing Sales
- Customer Service
- Clerical Support
- Policy and Procedure Adherence
- System Implementation
- Shipping Procedures Understanding
- Administrative Support
- Sales Expertise
- Administrative and Office Support
- Shipping and Receiving Understanding
- Microsoft Word
Timeline
Self Employed
Realtor Century 21 Curran & Oberski
05.2015 - Current
Customer Service
State Of Michigan Secretary Of State
04.1986 - 07.2009
Storekeeper
US Navy
11.1981 - 11.1985
Business Degree - Business
Baker Collage
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