Suzanne Graves
Melbourne,FL
Summary
Dynamic customer service professional with a proven track record at Radial/CXperts, excelling in client support and critical thinking. Enhanced user experience through effective CRM utilization and cross-functional collaboration. Skilled in training staff and optimizing processes, ensuring high satisfaction and retention rates. Proficient in Salesforce CRM and active listening.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Radial/Cxperts
01.2019 - 08.2025
- Resolved customer inquiries through multi-channel communication, ensuring satisfaction and retention.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Utilized CRM systems to track customer interactions and maintain accurate records for follow-up actions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Cross-trained and provided backup support for organizational leadership.
- Assisted in training new Customer Service Representatives on company policies, procedures, and best practices.
Cafeteria Manager
Brevard County School Board
12.2005 - 03.2018
- Supervised daily cafeteria operations ensuring compliance with health and safety regulations.
- Developed and implemented efficient food service workflows enhancing service delivery and customer satisfaction.
- Managed inventory control processes to optimize food procurement and reduce waste.
- Trained and mentored staff on food preparation techniques and customer service best practices.
Skills
- Customer Service
- Active listening
- Critical thinking
- Accurate data entry
- Microsoft outlook
- Live chat support
- SalesForce CRM system proficiency
Timeline
Customer Service Representative
Radial/Cxperts
01.2019 - 08.2025
Cafeteria Manager
Brevard County School Board
12.2005 - 03.2018