Suzanne Gwilliam
Holland,PA
Summary
Highly-motivated Sales Associate with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly masters new skills. Engaging and committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Realtor/Sales Associate
Berkshire Hathaway
Newtown, PA
01.2015 - 01.2024
- Served as Local Real Estate Expert, advising customers on market dynamics and home prices.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions and benefits of the home.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Researched and determined competitive market price.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Managed real estate transactions from initiation to closing.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Facilitated the closing process on behalf of clients and reviewed contracts to resolve issues prior to closing.
- Listed new properties to increase inventory.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Maintained current and accurate CRM database of prospective customers.
- Planned and coordinated open house events to move properties.
- Called and emailed lapsed clients to inquire about continuing needs.
- Had Marketing campaigns in place to keep in contact with past clients and get referrals for future business.
Realtor
Long And Foster - Yardley
Yardley, PA
01.2005 - 01.2015
Operations Manager
Gap, Inc.
Newtown, PA
01.2000 - 11.2004
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
Bachelor of Arts -
University of Pennsylvania
Philadelphia, PA12.2023
Skills
- Positive and Professional
- Outgoing Personality
- Exceptional Customer Service
- Customer Relationship Building
- Sales Goal Achievement
- Upselling Strategies
- Exceeds Sales Goals
- Customer Needs Assessment
- Problem-Solving Skills
- Conflict Resolution
- Flexible Schedule
- Retail Store Operations
- Retail Merchandising Expertise
- Superb Time Management
Timeline
Realtor/Sales Associate
Berkshire Hathaway
01.2015 - 01.2024
Realtor
Long And Foster - Yardley
01.2005 - 01.2015
Operations Manager
Gap, Inc.
01.2000 - 11.2004
Bachelor of Arts -
University of Pennsylvania
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