Suzanne Harvin
New York,NY
Summary
Reliable and dedicated professional with experience in the administrative, hospitality and customer service field. Effective communicator with strong organizational skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Legends Limousine Company
01.2024 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Provides customers with service information, including fleet vehicle selection, rates, & accurate price quotes
- Assists customers in booking reservations for luxury cars
Client Service Representative
Zen Cleaning Company
11.2023 - 02.2024
- Provided detailed information about the company’s services and responded to clients inquiries quickly and thoughtfully.
- Efficiently scheduled cleaning appointments, ensuring optimal time management and alignment with customer preferences.
- Listened to clients concerns and recommended solutions based on their unique situation
- Assured leads and prospects were followed up on and converted
Temporary Administrative Assistant & Receptionist
Abacus Agency, Forrest Solutions & Core Employment
01.2023 - 08.2023
- Ohel Tikvah Temporary Placement - (Temporary Receptionist through Abacus) Answered calls, assisted with ad hoc administrative tasks. Enhanced patient service by efficiently handling calls, streamlining the patient check-in process and coordinating follow-up appointments with medical professionals
- Forrest Solutions - (Temporary Concierge Position) Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Maintained a professional and courteous environment for the residents by providing the highest standard of customer service to residents. Monitored all visitors, packages and maintained the lobby and main entrance appearance.
- Metro Management - (Temporary Administrative Assistant Position through Core Agency) Performed diverse clerical tasks, including faxing, filing, photocopying and typing up memos. Provided information about affordable housing to residents via phone and email. Created work orders for maintenance.
Temporary Property Manager Assistant
Advice Employment Agency
09.2022 - 12.2022
- Pinnacle Management Temporary Placement (Temporary Administrative Assistant through Advice Agency) Provided excellent customer service to tenants, responded promptly to inquiries and addressed concerns.
- Performed diverse clerical tasks, meticulously reviewed ledgers and leases with residents.
- Contributed to the financial well-being of residents by offering affordable housing resources.
- Created work orders for maintenance.
Switchboard Operator
Williams Lea Tag
04.2019 - 05.2020
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Temporary Receptionist
Aldan Troy Agency
09.2017 - 10.2018
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted visitors and transferred calls as necessary. Managed meeting room availability and maintained reception area and all common areas
- Received deliveries; sorted and distributed incoming mail; took inventory of supplies and restocked as necessary
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Front Desk Agent
Verite Hotel
10.2014 - 03.2015
- Greeted customers entering the hotel to ascertain what each customer wanted or need.
- Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Developed and maintained positive relationships with guests for satisfaction.
Guest Service Agent
City Club Hotel
06.2013 - 09.2014
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Recommended hotel services or amenities that guest may find useful.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Managed check-in and check-out procedures for guests.
Education
Master of Arts - Theater Arts
Pace University
New York, NY05.2013
Skills
Relationship Building
Motivational Skills
Complaint resolution
Hospitality
Administrative
Customer Service
Timeline
Customer Service Representative
Legends Limousine Company
01.2024 - Current
Client Service Representative
Zen Cleaning Company
11.2023 - 02.2024
Temporary Administrative Assistant & Receptionist
Abacus Agency, Forrest Solutions & Core Employment
01.2023 - 08.2023
Temporary Property Manager Assistant
Advice Employment Agency
09.2022 - 12.2022
Switchboard Operator
Williams Lea Tag
04.2019 - 05.2020
Temporary Receptionist
Aldan Troy Agency
09.2017 - 10.2018
Front Desk Agent
Verite Hotel
10.2014 - 03.2015
Guest Service Agent
City Club Hotel
06.2013 - 09.2014
Master of Arts - Theater Arts
Pace University
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