Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Hickey

Westford,MA

Summary

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

22
22
years of professional experience

Work History

Associate

Marshalls
09.2022 - Current


  • Processed transactions, handled returns and provided assistance in locating items.
  • Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
  • Mentored junior associates, fostering professional development and knowledge sharing.

Principal's Aide

Blanchard Middle School
12.2021 - 10.2024


  • Monitored student behavior, providing guidance and support to foster positive interactions among peers.
  • Observed and monitored children's activities.
  • Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.

Supervisor

CVS Pharmacy
11.2015 - 11.2021


  • Collaborated with upper management to align store initiatives with corporate objectives.
  • Managed inventory levels, coordinating restocking efforts to minimize stockouts.
  • Implemented visual merchandising strategies, enhancing product displays to attract customers.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.

Receptionist

Bella Vita Salon & Spa
03.2003 - 07.2018
  • Greeted clients warmly, ensuring a positive first impression of salon services.
  • Managed appointment scheduling efficiently, optimizing staff utilization and client satisfaction.
  • Coordinated communication between clients and service providers to enhance service delivery.
  • Handled client inquiries promptly, providing accurate information about services and products.
  • Processed payments accurately using point-of-sale systems, ensuring seamless transactions.
  • Maintained cleanliness and organization of reception area, contributing to overall salon ambiance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Diploma -

Beverly High School
Beverly, MA

Associate of Arts -

Middlesex Community College
Bedford, MA
05-2029

Skills

  • Strong organization
  • Document preparation
  • Student supervision
  • Policy enforcement
  • File maintenance
  • Attendance tracking
  • Student recordkeeping
  • Calendar management
  • Multitasking and time management

Timeline

Associate

Marshalls
09.2022 - Current

Principal's Aide

Blanchard Middle School
12.2021 - 10.2024

Supervisor

CVS Pharmacy
11.2015 - 11.2021

Receptionist

Bella Vita Salon & Spa
03.2003 - 07.2018

Diploma -

Beverly High School

Associate of Arts -

Middlesex Community College

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