Suzanne Howard
Weatherford
Overview
10
10
years of professional experience
Work History
Regional Service Manager
National Service Alliance
Weatherford
10.2022 - 07.2025
- Communicate with prospective service providers
- Effectively explain National Service Alliance's repair processes, and standards of service
- Interview service providers using various methods (e.g. structured interviews, technical assessments and behavioral questions)
- Evaluate service providers to determine suitability for NSA's service network through research (reviewing social media, servicer review sites, local government sites, etc.)
- Articulate value proposition to service providers who are interested in the opportunity to receive dispatches from NSA and keep them engaged
- Effectively guide and assist service providers through onboarding processes
- Effectively track and follow up with service provider leads throughout the onboarding process
- Assists with quote approvals and negotiations with service providers on individual repairs
- Works with support agents to ensure service providers meet established client SLA's
- Works with service providers to ensure all billing parameters are met
- Provides system and process training for new service providers
- Assists in maintaining service provider profiles in the NSA system
- Enter, review and submit estimates
- Review and complete invoicing to ensure accuracy for billing
- Manage several regional states
- Recruiting and onboarding
Shipping Coordinator
Wheel Pros
Grand Prairie
03.2020 - 09.2022
- Shipping discrepancy reports
- Correcting shipping discrepancies for inventory
- Containers reports of incoming shipments
- Stock Transfer reports
- Back Order reports
- Log inbound shipments and track accuracy
- Answering emails from other DC's and customers
- Other tasks needed to assist Distribution Manager
Service Network Coordinator, Lead/Level III
Warrantech
Bedford
01.2016 - 08.2019
- Company Overview: (CALL CENTER)
- Create, manage, and maintain client and customer account entities
- Manage and resolve Service Network escalations
- Dealer account and account management tasks
- Assist CPS Ops Director and Manager with special assignments
- Create and assign new claims in Service Power
- Create new logins for internal agents and dealers
- Review claims for processing and credit card payments to servicers
- (CALL CENTER)
- Recruiting and onboarding
Education
Crowley High School
Crowley, TX05-1987
Everest College
Magnolia High School
Magnolia, TXSkills
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- AS400
- 360 Central
- JP Morgan
- SAP
- DealerSocket
- MIS system
- NSA system
- Recruiting
- Onboarding
References
Upon Request
Timeline
Regional Service Manager
National Service Alliance
10.2022 - 07.2025
Shipping Coordinator
Wheel Pros
03.2020 - 09.2022
Service Network Coordinator, Lead/Level III
Warrantech
01.2016 - 08.2019
Crowley High School
Everest College
Magnolia High School
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