Summary
Overview
Work History
Education
Skills
Employee of the Year and People's Choice Awards
Timeline
Generic

Cynthia Johnson

Conroe

Summary

Dynamic professional with extensive experience at Teligistics, excelling in records retrieval and database entry. Proven ability to enhance customer satisfaction through effective correspondence and billing accuracy. Strong analytical skills complemented by a commitment to fostering positive peer relationships, driving team performance, and ensuring operational excellence.

Overview

13
13
years of professional experience

Work History

MACD Clerk

Teligistics
03.2021 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Monitored and tracked budgets and expenses.
  • Created and maintained detailed records of all office activities.

Manager

SUBWAY®Restaurants
09.2018 - 03.2021
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Billing Analyst

Teligistics
08.2012 - 04.2018
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.

Education

GED -

Conroe High School
Conroe, TX

Skills

  • Records retrieval
  • Database entry
  • Spreadsheet development
  • Research
  • Correspondence writing
  • Basic accounting
  • Processing mail
  • Scanning and copying
  • Customer satisfaction
  • Peer relationships
  • Billing and coding

Employee of the Year and People's Choice Awards

I was nominated by my fellow co-worker's for the People Choice as I am one everyone can come to for assistance. Employee of the year I won by Management for always have a great attitude and willingness to learn and exceed.

Timeline

MACD Clerk

Teligistics
03.2021 - Current

Manager

SUBWAY®Restaurants
09.2018 - 03.2021

Billing Analyst

Teligistics
08.2012 - 04.2018

GED -

Conroe High School

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