Detail-oriented manager skilled in performance analysis and conflict resolution. Committed to driving process improvements and fostering a collaborative team environment to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Manager, Sales, Customer Support and Bookkeeper
Pressleap LLC
New York, NY
04.2012 - 01.2026
Analyzed performance metrics to identify areas for process improvement and cost reduction.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Receptionist/Acct. Payable
Color Web
Jersey City, NJ
09.2007 - 03.2012
Managed front desk operations, ensuring a welcoming environment for visitors and clients.
Assisted with scheduling appointments and coordinating meetings for staff and management.
Handled multi-line phone system, directing calls to appropriate departments efficiently.
Maintained accurate records of incoming and outgoing correspondence and packages.
Receptionist
Airfield Graphics
Wayne, NJ
10.2006 - 09.2007
Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
Maintained organized records of client interactions using specialized software for tracking inquiries.
Coordinated communication between departments to facilitate smooth workflow and information sharing.
Streamlined office procedures, enhancing overall efficiency in daily administrative tasks.
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG