Suzanne Magnus
Jacksonville,FL
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon DSP (On Top Delivery)
Jacksonville, FL
04.2022 - Current
- Delivered packages efficiently to designated locations, adhering to strict timelines.
- Navigated various routes using GPS technology, ensuring timely and accurate deliveries.
- Conducted vehicle inspections and maintained cleanliness, ensuring compliance with safety regulations.
- Communicated effectively with dispatchers and team members to coordinate delivery schedules.
- Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
- Trained new drivers on operational procedures and best practices for efficient deliveries.
- Implemented process improvements that enhanced route efficiency and reduced delivery times.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Operated light trucks to deliver loads as far as 35 miles from home location.
Dispatcher
On Top Delivery (Amazon DSP)
Jacksonville, FL
06.2023 - 11.2024
- Monitored real-time vehicle tracking to ensure adherence to schedules.
- Communicated with drivers to provide updates and address concerns promptly.
- Mentored junior dispatchers, fostering a collaborative team environment and enhancing skills.
- Established strong relationships with drivers, promoting open communication and teamwork.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained a clean and organized environment during and after each shift.
- Ensured all drivers had sanitized and fully charged equipments each day.
Cashier
Lowes Home Improvment
Sayre, PA
09.2016 - 05.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and location within the store.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, check, and gift card payments accurately and securely.
- Provided exceptional service to ensure customer satisfaction and loyalty.
- Resolved customer issues promptly, maintaining positive store reputation.
- Supported inventory management by restocking shelves as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Athens Area High School
Athens, PA06.2005
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable
- Safe driving
- Clean driving record
Timeline
Dispatcher
On Top Delivery (Amazon DSP)
06.2023 - 11.2024
Delivery Driver
Amazon DSP (On Top Delivery)
04.2022 - Current
Cashier
Lowes Home Improvment
09.2016 - 05.2017
High School Diploma -
Athens Area High School