Suzanne Mallory
Phoenix,Arizona
Summary
Relationship-driven Real Estate Professional and Seniors Real Estate Specialist with a successful career in the Luxury Hospitality, Wellness, and Lifestyle industries. Recognized for leadership skills in delivering exceptional 5-star guest service, driving sales, providing training, managing operations, and developing business strategies in high-end luxury and high-energy settings. Consistently achieved revenue growth by combining empathy and professionalism while fostering strong client and team relationships.
Overview
25
25
years of professional experience
Work History
Real Estate Professional
LAUNCH Powered by Compass
02.2024 - Current
- Provide full-service concierge real estate services and relocation assistance for listing and buying clients.
- Facilitate collaboration and communication between clients, moving companies, professional organizers, stagers, healthcare and other professionals throughout the transaction process.
- Organize successful open houses, showcasing properties to prospective buyers and generating interest in listings.
- Implement creative staging techniques for properties.
- Enhance client satisfaction by providing exceptional customer service and timely updates on property transactions.
Luxury Realtor
The Brokery
03.2023 - 02.2024
- Expedited the closing process with meticulous attention to detail, ensuring all parties met their contractual obligations.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Maintained up-to-date knowledge of local real estate trends, utilizing data-driven insights to inform decision-making processes.
- Built a solid network of industry professionals to facilitate better cooperation in real estate transactions.
Regional Manager
Elizabeth Arden Red Door Spas (MYND Wellness)
02.2016 - 06.2020
- Provided sales, operations, financial and guest services training and support to General Managers of multi-site full-service luxury spas throughout Western Region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Ensured staff adherence to the highest level of guest service in strict accordance to brand service standards, as well compliance with all licensing and safety/health requirements.
- Managed teams in service and retail sales performance through corporate marketing directives, category insights, local marketing, community and non-profit partnerships, retail promotions and creative scheduling.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
National Sales & Training Manager~ Medical Device
Xsensor Technology, North America, Mexico, Caribbean
03.2015 - 01.2016
- Managed delivery of technical and product training courses and 'train the trainer' programs for retailers, dealers, manufacturers, retail sales and support personnel within major national accounts.
- Managed business and sales relationships with key level executives and buyers within national accounts.
- Identified new sales opportunities, new markets and growth strategies within existing customer base.
- Engaged in partnership opportunities and manage relationships with those key decision makers.
- Develop training curriculum based on customer feedback and product upgrades and enhancements.
Wellness Center Director/Consultant
Kaleidoscope Hearts, LLC.
10.2012 - 01.2014
- Recruited to assist in the development of state-of-the-art sensory integration wellness spa and fitness studio.
- Developed condition-specific drug-free treatments, protocols and programs geared toward mind body balance for youth, seniors, athletes, veterans and those suffering from anxiety, depression, learning differences and seasonal disorders.
- Sourced equipment, technologies, natural health options and supplies, negotiated pricing and NDAs with preferred vendors and resources.
- Recruited service provider and sales teams and partnered with community health practitioners and fitness experts in preparation for opening.
Director of Spa and Wellness
KSL Resorts, Pacific Athletic Club
08.2010 - 08.2012
- Managed daily sales and guest service operations and consistently met and exceeded revenue goals through effective communication, promotions, value-added membership sales and cost management.
- Implemented service team performance measures to increase individual retention rates, request rates, customer counts and retail % to service sales and managed compliance to all health and licensing regulations.
- Partnered with Physical Therapists, Medical and Naturopathic Physicians to create integrated wellness and nutritional/fitness program series and wellness events.
- Facilitated ongoing trainings for Service Providers in Anti-Aging and Stress Reduction Protocols, Cosmetics and Body Care ingredients, as well as skin histology and prevention of inflammatory response from chronic stress.
Resort Spa, Fitness Sales and Services Manager
The Phoenician Resort ~ Centre for Well-Being
05.2007 - 04.2008
- Directly managed the successful performance and productivity of an 82-member wellness spa and fitness team within a 22,000 sq ft, 24-treatment room 5-Star resort spa.
- Implemented Standard Operating Procedures and Guest Service Standards to ensure adherence to 5-Star ranking criteria.
- Negotiated special pricing with vendors to create special retail incentive for aestheticians which resulted in a 30% increase in retail sales.
- Developed new natural skin care and body treatments, protocols and resort wellness program and events.
- Regularly trained and reviewed staff on technical knowledge.
General Manager, Western Regional Manager
Elizabeth Arden Red Door Spas
04.2000 - 05.2007
- Managed complete financial and productivity performance of provider, guest services, sales and retail teams of 62 members with revenues in excess of $4M.
- Performed weekly, monthly and yearly sales analysis, category analysis, and forecasting and expense management.
- Managed human resources functions, payroll, reviews and corrective action/performance improvement.
- Ensured staff adherence to the highest level of guest service in strict accordance to the Red Door brand service standards, as well compliance with all licensing and safety/health requirements.
- Drove service and retail sales through marketing initiatives, local marketing, community and non-profit partnerships, retail promotions and creative scheduling.
Education
Arizona Real Estate License - Real Estate
Arizona School of Real Estate And Business
Scottsdale, AZSRES Seniors Real Estate Specialist Designation - Senior/Elder Focused Real Estate
Arizona Department of Real Estate
Phoenix, AZBachelor of Arts - Marketing And Business Administration
Boise State University
Boise, IDTrain the Trainer Certification -
The Wella Corporation
Englewood, NJCertificate -
DSG Solution Selling
Science of Selling Certificate -
Research Sales Institute
Phoenix, AZNatural Aesthetics and Nutrition -
Southwest Institute of the Healing Arts
Tempe, AZLicense - Aesthetics Instruction
Southwest Institute of the Healing Arts
Tempe, AZRYT200 Yoga Instructor -
Sol Yoga La Jolla
Skills
Licensed Arizona Real Estate Agent
Seniors Real Estate Specialist Designation
Luxury Real Estate
Sales and Operations Leadership
Move-in, Relocation and Placement
Property valuation
Relationship and Solution Selling
Sales Training/Team Development
Negotiation
Market Analysis
Timeline
Real Estate Professional
LAUNCH Powered by Compass
02.2024 - Current
Luxury Realtor
The Brokery
03.2023 - 02.2024
Regional Manager
Elizabeth Arden Red Door Spas (MYND Wellness)
02.2016 - 06.2020
National Sales & Training Manager~ Medical Device
Xsensor Technology, North America, Mexico, Caribbean
03.2015 - 01.2016
Wellness Center Director/Consultant
Kaleidoscope Hearts, LLC.
10.2012 - 01.2014
Director of Spa and Wellness
KSL Resorts, Pacific Athletic Club
08.2010 - 08.2012
Resort Spa, Fitness Sales and Services Manager
The Phoenician Resort ~ Centre for Well-Being
05.2007 - 04.2008
General Manager, Western Regional Manager
Elizabeth Arden Red Door Spas
04.2000 - 05.2007
Train the Trainer Certification -
The Wella Corporation
Certificate -
DSG Solution Selling
Science of Selling Certificate -
Research Sales Institute
Natural Aesthetics and Nutrition -
Southwest Institute of the Healing Arts
License - Aesthetics Instruction
Southwest Institute of the Healing Arts
Arizona Real Estate License - Real Estate
Arizona School of Real Estate And Business
SRES Seniors Real Estate Specialist Designation - Senior/Elder Focused Real Estate
Arizona Department of Real Estate
Bachelor of Arts - Marketing And Business Administration
Boise State University
RYT200 Yoga Instructor -
Sol Yoga La Jolla
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