Suzanne Mastrangelo
Norwich,CT
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Generations Family Health Center. Skilled in EMR/EHR and known for exceptional customer service, I significantly improved clinic efficiency and patient satisfaction. Adaptable and compassionate, I excel in patient relations and medical terminology, contributing to a trustworthy healthcare environment.
Overview
39
39
years of professional experience
Work History
Medical Assistant
Generations Family Health Center
03.2004 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Receptionist
Lapere Agency
03.1999 - 07.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected rental payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Laborer
Commercial Printers
07.1986 - 09.1998
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Organized materials, tools, and equipment to supply team members.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials onto trucks and trailers.
Toll Collector
Montville Tolls
02.1985 - 08.1985
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
- Boosted overall productivity by proactively identifying bottlenecks in workflow processes and suggesting improvements accordingly.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Fostered a positive work environment by maintaining an open line of communication with teammates and supervisors, addressing challenges as they arose.
- Operated toll collection equipment and processed toll payments accurately.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
Education
MBA - Business
The University of Arizona Global Campus
Arizona09.2025
Bachelor of Arts - Finance
The University of Arizona Global Campus
Arizona05.2024
Associate of Arts - Medical Assisting
To Be Determined
Salem, CT02.2004
Associate of Arts - Law Administrative Assistant
Huntington Institute
Norwich, CT01.2000
High School Diploma -
Norwich Free Academy
Norwich, CT06.1986
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Procedure Assistance
- Reliable team player
- CPR
- Compassionate
- Specimens collection and processing
- Patient Assessments
- Professionalism and Ethics
- Laboratory Specimen Collection
- Maintaining confidentiality
- Compassionate caregiver
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Medical office administration
- Equipment Sterilization
- Sterile technique
- Complex Problem-Solving
- Trustworthy companion
- Adaptable
- Patient Relations
- Patient Management
- OB/GYN procedures
- Professional Bedside Manner
- Monitoring patient progress
- Valid Connecticut driver's license
- Emergency Response Preparedness
- Indirect Patient Care
- Reliable transportation
- Emergency procedures understanding
- Lab Equipment Operation
- Lab equipment calibration
- Customer Relationship Management (CRM)
Timeline
Medical Assistant
Generations Family Health Center
03.2004 - Current
Receptionist
Lapere Agency
03.1999 - 07.2000
Laborer
Commercial Printers
07.1986 - 09.1998
Toll Collector
Montville Tolls
02.1985 - 08.1985
MBA - Business
The University of Arizona Global Campus
Bachelor of Arts - Finance
The University of Arizona Global Campus
Associate of Arts - Medical Assisting
To Be Determined
Associate of Arts - Law Administrative Assistant
Huntington Institute
High School Diploma -
Norwich Free Academy
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