Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacia Wainwright

Norwich,CT

Summary

Dynamic Assistant Manager with a proven track record at Lux Bond & Green, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and coaching, while improving inventory accuracy. Recognized for driving repeat business and fostering a positive work environment, ensuring operational excellence and financial integrity.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Lux Bond & Green
06.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Assistant Manager

Coach
06.2006 - 06.2017
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Education

General Studies

Norwich Free Academy
Norwich, CT
06-1995

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Customer rapport
  • Customer relationship management (CRM)
  • Policy enforcement
  • Adaptability and flexibility
  • Coaching and mentoring

Timeline

Assistant Manager

Lux Bond & Green
06.2017 - Current

Assistant Manager

Coach
06.2006 - 06.2017

General Studies

Norwich Free Academy

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