Suzanne Painter
New Castle,DE
Summary
Customer-focused with more than 28 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well-versed in post office products and services.
Overview
28
28
years of professional experience
Work History
Postal Clerk
United States Postal Service
12.1981 - 06.2009
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored performance of junior team members and offered support.
- Upsold postal services like insurance and tracking.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Set staff schedules to optimized coverage of all areas.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Mckean High School
Wilmington, DE06.1980
Skills
- Raw Materials
- Customer Inquiries
- Progress Tracking
- Safe Driving
- Sorting Procedures
- Documentation
- Bundle Letters
- Federal Guideline Proficiency
- Postal Service and Product Expertise
- Administrative Support
- Automated Mail Processing Proficiency
- Workplace Safety
Timeline
Postal Clerk
United States Postal Service
12.1981 - 06.2009
High School Diploma -
Mckean High School
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