Suzanne Poch
Fort Lauderdale,FL
Work Preference
Summary
Dedicated flight attendant with proven skills in flight safety, problem-solving, and training. Committed to ensuring passenger satisfaction and maintaining a safe cabin environment.
Overview
36
36
years of professional experience
Work History
Flight Attendant
Spirit Airlines
05.2018 - 05.2026
- Delivered exceptional customer service, ensuring passenger satisfaction throughout flights.
- Conducted pre-flight safety checks and emergency procedures to ensure passenger safety.
- Collaborated with cabin crew to maintain efficient in-flight operations and service delivery.
- Trained and mentored new flight attendants on company policies and safety protocols.
- Coordinated with pilots and ground staff to ensure seamless flight operations and communication.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Corporate Salon Manager
Haircuttery
08.2010 - 07.2017
- Oversaw daily salon operations, ensuring optimal workflow and customer satisfaction.
- Trained and mentored staff on service techniques and customer engagement strategies.
- Implemented inventory management systems to maintain product availability and reduce waste.
- Developed marketing initiatives to increase client retention and attract new customers.
- Fostered a positive work environment through effective communication and team-building activities.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Self Employed Hairstylist
Self
09.1990 - 02.2010
- Delivered personalized hairstyling services tailored to individual client preferences and trends.
- Managed client appointments, ensuring efficient scheduling and minimal wait times.
- Trained and mentored junior stylists in advanced techniques and customer service excellence.
- Implemented effective inventory management practices for salon products and supplies.
Education
Associate of Arts - French, Spanish
Shasta College
Redding, CASkills
- Flight safety
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Cultural awareness
- Leadership qualities
- Problem-solving
- Conflict resolution
- Calm under pressure
- Teamwork and cooperation
Timeline
Flight Attendant
Spirit Airlines
05.2018 - 05.2026
Corporate Salon Manager
Haircuttery
08.2010 - 07.2017
Self Employed Hairstylist
Self
09.1990 - 02.2010
Associate of Arts - French, Spanish
Shasta College