Suzanne Potts
Hadley,NY
Summary
Accomplished Store Manager with a proven track record at Bealls Outlet Stores, enhancing customer satisfaction and streamlining operations for efficiency. Expert in POS systems and adept at team building, I significantly improved store functionality and team performance, focusing on strategic merchandise displays and rigorous inventory control.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Runnings Farm And Fleet
Gloversville, NY
08.2021 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Save-A-Lot Food Store
Gloversville, NY
11.2016 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
Store Manager
Bealls Outlet Stores
St. Petersburg, FL
07.2008 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma - General Studies
East Meadow High School
East Meadow, NY06.1997
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
Timeline
Assistant Store Manager
Runnings Farm And Fleet
08.2021 - 07.2024
Assistant Store Manager
Save-A-Lot Food Store
11.2016 - 07.2021
Store Manager
Bealls Outlet Stores
07.2008 - 06.2016
High School Diploma - General Studies
East Meadow High School