Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Preston

Erie,PA

Overview

17
17
years of professional experience

Work History

VP, Business Banker

PNC Bank
01.2020 - Current
  • Represented organization at industry conferences and events.
  • Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
  • Worked with borrowing clients to procure updated financial information on ongoing basis.
  • Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
  • Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
  • Enhanced customer retention through building strong relationships and addressing concerns promptly.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Manage a portfolio over 160 book clients with revenues between 1 and 10 million, while growing through prospecting and networking to identify potential new clients and expand geographic territories
  • Year over year increase revenue stream by 5+%.

VP, Branch Manager and Small Business Development

KeyBank
10.2011 - 12.2019
  • Small Business Development officer for the last 3 years, responsible for training managers, bankers and staff on industry knowledge and how to have the conversation and tasked with prospecting for all of Erie County for new business clients.
  • Promoted 14 employees during this time period to all levels and area of the bank
  • Was number 1 multi branch office 2016, followed by number 1 branch in 2017
  • Held Territory role of Consumer Lending Leading, managing 65 branches to through their lending pipelines resulting in quarterly consumer lending booking of 135 million.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hiring and training manager for other branch managers and bankers.

Mortgage Loan Officer

First Community Bank of New Jersey
11.2010 - 10.2011
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

VP, Sales Manager

HSBC Beneficial
11.2007 - 11.2010
  • Hiring and recruiting manager for the market. Was sent to conferences in Chicago, Virginia Beach etc. to train and hire. Training all new hires at our Market HQ
  • Territory ancillary products leader, championing life, disability and IUI insurance sales
  • Managed largest branch in the Erie Area bringing ranking from 173/1200 to 11/1200 in less than 6 months
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

Education

High School Diploma -

Tidioute Area High School
Tidioute, PA
06.1993

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Complex Problem-solving
  • Client relationship building
  • Business development

Timeline

VP, Business Banker

PNC Bank
01.2020 - Current

VP, Branch Manager and Small Business Development

KeyBank
10.2011 - 12.2019

Mortgage Loan Officer

First Community Bank of New Jersey
11.2010 - 10.2011

VP, Sales Manager

HSBC Beneficial
11.2007 - 11.2010

High School Diploma -

Tidioute Area High School

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Suzanne Preston