Summary
Work History
Education
Skills
Quote
Timeline
BusinessAnalyst
Suzanne Purinton

Suzanne Purinton

Church Hill,TN

Summary

Detail-oriented, Customer Service Representative with over 10 years of experience in both remote and in-office settings across various industries, including a strong background in fraud prevention and detection within the banking sector. Adept at delivering exceptional service and resolving customer inquiries, including handling escalated complaints and complex issues with professionalism and empathy. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adaptable and self-motivated, I excel in fast-paced environments, managing multiple tasks while maintaining a positive attitude.

Work History

Senior Client Service Associate

TTEC @Home, LLC
04 2020 - Current
  • Use remote access tools, ensure adherence to security protocols, handle escalated customer complaints related to fraud, conduct verification of customer information, review accounts for unusual activity, and educate customers about fraud risks.
  • Ensure strict adherence to security protocols and data privacy regulations, maintaining the confidentiality of customer information and sensitive data while working remotely.
  • Handle escalated customer complaint calls related to fraud issues, offering solutions, investigating concerns thoroughly, and resolving complex problems, while maintaining a high level of customer service.
  • Conduct thorough verification of customer information and account details to prevent fraudulent access or use of banking support.
  • Review customer accounts for unusual activity, including unauthorized transactions, account takeovers, and identity theft.
  • Educate customers about fraud risks and provide tips on safeguarding their accounts and personal information.

Seasonal Retail Sales Associate

Target, Inc.
10 2019 - 12 2019
  • Assisted customers in-person and via telephone, provided information about promotions, managed multiple tasks, prevented store losses, and maintained accurate inventory records.
  • Assisted customers with prompt and polite support in-person and via telephone
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations

Customer Service Representative

Advanced Call Technology
02 2019 - 09 2019
  • Utilized active listening techniques, maintained a positive attitude, and demonstrated adaptability in learning new software systems.
  • Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
  • Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations

Operations Supervisor/Customer Service

Jack's Auto Salvage
05 2009 - 03 2017
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Served as point of contact for customers and staff on subjects including scheduling, client requests and negotiating price quotes for clients by applying customer service and interpersonal skills
  • Created and maintained budgets, monitoring expenses to meet financial targets
  • Set routes for optimal pick-up and delivery
  • Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives

Executive Administrative Assistant

Harrop Paper Co. LLC
02 2003 - 12 2012


  • Managed multiple calendars effectively, scheduling appointments, meetings, and conference calls while avoiding conflicts
  • Prepared comprehensive reports, presentations, and spreadsheets using Microsoft Office Suite (Word, PPT, and Excel)
  • Coordinated logistics for executive meetings including room setup, equipment arrangements, and catering services
  • Managed office supplies inventory, reordering items as needed to ensure smooth operations

Education

Associate in Associate of Applied Science -

Northeast State Technical Community College
Blountville, TN
05.2003

Skills

  • Active listening
  • Written and verbal communication
  • Customer service
  • Time management
  • Organizational skills
  • Problem solving
  • Multitasking
  • Adaptability
  • Microsoft Office
  • Remote Access Software

Quote

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan

Timeline

Senior Client Service Associate

TTEC @Home, LLC
04 2020 - Current

Seasonal Retail Sales Associate

Target, Inc.
10 2019 - 12 2019

Customer Service Representative

Advanced Call Technology
02 2019 - 09 2019

Operations Supervisor/Customer Service

Jack's Auto Salvage
05 2009 - 03 2017

Executive Administrative Assistant

Harrop Paper Co. LLC
02 2003 - 12 2012

Associate in Associate of Applied Science -

Northeast State Technical Community College

Similar Profiles

  • Kimberly Grisham

    Kimberly GrishamKimberly Grisham

    Customer Service Representative at TTEC @HOMECustomer Service Representative at TTEC @HOME

  • Santia Glenn

    Santia GlennSantia Glenn

    Customer Service Representative at TTEC Work From HomeCustomer Service Representative at TTEC Work From Home

  • Elizabeth Decos

    Elizabeth DecosElizabeth Decos

    Progressive-Call Center Insurance Agent at TTEC-Work From HomeProgressive-Call Center Insurance Agent at TTEC-Work From Home

  • Jessica Bembry

    Jessica BembryJessica Bembry

    Family Nurse Practitioner at Ballad Health formerly Wellmont Health SystemFamily Nurse Practitioner at Ballad Health formerly Wellmont Health System

  • Aaron J. Ables

    Aaron J. AblesAaron J. Ables

    Sr. Project Manager, Federal Operations, DoD Top Secret Clearance at CyberDefenses, Inc.Sr. Project Manager, Federal Operations, DoD Top Secret Clearance at CyberDefenses, Inc.

CREATE PROFILE
Suzanne Purinton