Suzanne Rhinehart
Silver City,NV
Summary
Utilized advanced CPhT knowledge to support pharmacy operations and optimize workflow efficiency.
Analyzed and optimized 340B program processes to maximize benefits for healthcare providers and patients.
Trained in vaccine administration techniques to ensure safe and effective delivery.
Overview
34
34
years of professional experience
1
1
Utah State technician license
1
1
PTCB license
Work History
Pharmacy Tech
Intermountain Healthcare, Home Delivery(remote)
Midvale, UT
01.2022 - Current
- Job duties: Customer Service telephone inbound and out bound calls.
- 340 B specialist. Time management and organization of tasks and duties.
- Coordinated with healthcare providers regarding medication therapy management.
- Trained and mentored new pharmacy technicians on procedures and compliance standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Paraprofessional Special Ed
Alpine School District, Westlake High School
Saratoga Springs, UT
08.2021 - 12.2021
- Supported classroom instruction by assisting teachers with lesson plans and student engagement.
- Facilitated communication between students, teachers, and parents to enhance educational outcomes.
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Collaborated with special education staff to develop tailored instructional materials for students with disabilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Reported on student progress, behavior, and social skills to parents.
Pharmacy Tech
Intermountain Healthcare, American Fork
08.2017 - 08.2021
- Job duties including; Typing and filling new prescriptions as well as refills, delivering medications to hospital discharge patients. Navigating insurance claims and rejects and Prior Authorizations. Ordering and maintaining inventory
- Processed and verified prescription orders for accuracy and completeness.
- Managed inventory levels to ensure availability of medications and supplies.
- Conducted regular audits of medication records to ensure regulatory compliance.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Tech
Intermountain Healthcare, Sandy Clinic
03.2006 - 02.2018
- Job duties including; Typing and filling new prescriptions as well as refills, delivering medications to hospital discharge patients. Navigating insurance claims and rejects and Prior Authorizations. Ordering and maintaining inventory. Billing HCFA form for injectable medications and working with insurance companies for payment. Giving vaccines.
Pharmacy Tech
Dans Pharmacy, Salt Lake City
06.2003 - 05.2004
- Typing and filling new prescriptions as well as refills, delivering medications to hospital discharge patients. Navigating insurance claims and rejects and Prior Authorizations. Ordering and maintaining inventory
Pharmacy Tech
Script Card, Murray
06.1995 - 01.2000
- Account Manager for prescription benefits. Supervisor of my team, handled new account set up, data entry etc.
Pharmacy Tech
Albertsons Pharmacy, St. George and Salt Lake City
10.1991 - 01.1995
- Then off and on part time for a total of 15 years
Education
Associate of Science - General Studies
SUU
Cedar City, UT05.2022
Skills
Prescription filling
- Customer service
- HIPAA adherence
- Pharmacy operations
- Communication skills
- 340B program knowledge
- Time management
- Insurance billing
Customer service
HIPAA compliance
Insurance processing
Time management
Communication skills
Team collaboration
Problem-solving skills
Answering customer questions
Insurance billing
Pharmacy law compliance
Medicare and medicaid process
Resolving customer issues
Data entry
Attention to detail
Certified pharmacy technician (cpht)
Certification
- Immunization certification 09/2020
- BLS Certification 09/2020
- Utah State Pharmacy Technician license 1997 to present
Timeline
Pharmacy Tech
Intermountain Healthcare, Home Delivery(remote)
01.2022 - Current
Paraprofessional Special Ed
Alpine School District, Westlake High School
08.2021 - 12.2021
Pharmacy Tech
Intermountain Healthcare, American Fork
08.2017 - 08.2021
Pharmacy Tech
Intermountain Healthcare, Sandy Clinic
03.2006 - 02.2018
Pharmacy Tech
Dans Pharmacy, Salt Lake City
06.2003 - 05.2004
Pharmacy Tech
Script Card, Murray
06.1995 - 01.2000
Pharmacy Tech
Albertsons Pharmacy, St. George and Salt Lake City
10.1991 - 01.1995
Associate of Science - General Studies
SUU