Suzanne Rizzo
Mount Clemens,Michigan
Summary
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in any situation given.
Overview
22
22
years of professional experience
Work History
Travel Consultant
Start Packing Travel LLC
02.2003 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Lead Shift Supervisor
Riteaid
01.2017 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
Child Development
Manchester High School
Manchester, Michigan 06.1992
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Retail sales
- Mentoring and training
- Travel arrangements
- Exceptional customer service
- Customer service
Timeline
Lead Shift Supervisor
Riteaid
01.2017 - 09.2024
Travel Consultant
Start Packing Travel LLC
02.2003 - Current
Child Development
Manchester High School
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