Suzanne Smaltz
Ardmore,AL
Summary
Dynamic customer service professional with extensive experience at First National Bank, excelling in complaint resolution and loan processing. Proven ability to build strong client relationships and ensure repeat business through personalized interactions. Skilled in data entry and maintaining accurate records, consistently delivering exceptional service and support to enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
First National Bank
Huntsvile, 35805
10.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
Loan Processor
First National Bank
Ardmore, Alabama
05.2007 - 06.2011
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Provided assistance to other tellers during peak business hours as needed.
- Developed strong relationships with customers to ensure repeat business.
- Built and maintained client relationships through quality, personalized interactions.
- Compiled closing packages containing all necessary documents required for funding.
- Created and completed loan submission packages.
- Communicated with applicants to gather additional information and answer queries regarding loan processes.
Education
Bachelor of Science - Education
Athens State University
Athens, AL01-1998
High School Diploma -
Madison Academy High School
Madison, AL Skills
- Customer service
- Record keeping
- Complaint resolution
- Follow-up communication
- Data entry
- Loan processing
Affiliations
- Active Chamber Ambassador
Timeline
Customer Service Representative
First National Bank
10.2022 - Current
Loan Processor
First National Bank
05.2007 - 06.2011
Bachelor of Science - Education
Athens State University
High School Diploma -
Madison Academy High School
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