SUZANNE STANPHILL
Fort Worth,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
KINCAID'S HAMBURGERS
Fort Worth, TX
07.2025 - 03.2026
- Directs daily restaurant operations, including inventory, cash management, and staff motivation, ensuring efficient service and a positive dining environment.
- Delivered exceptional dining experiences, fostering customer satisfaction and repeat business.
- Managed inventory levels to ensure adequate supply availability.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained staff on customer service and food safety standards.
MANAGER
TOMMY'S HAMBURGER GRILL
Fort Worth, TX
09.2013 - 05.2025
- Managed comprehensive front-of-house and back-of-house operations, overseeing staff, inventory, and financial records to ensure optimal performance and guest satisfaction.
- Directed front-of-house staff, optimizing service delivery and enhancing customer satisfaction.
- Resolved customer feedback and complaints promptly, maintaining high satisfaction levels.
- Executed daily opening and closing procedures, ensuring operational readiness and efficiency.
- Managed daily inventory and supply ordering, maintaining optimal stock levels for continuous operations.
BARTENDER
LUCILE'S INC.
Fort Worth, TX
06.2005 - 08.2013
- Provided exceptional beverage service and hospitality, proactively anticipating guest needs and fostering a welcoming and positive atmosphere.
- Anticipated guest needs and responded promptly to requests, delivering excellent customer service.
- Greeted and accommodated guests, cultivating positive experiences from initial interaction.
- Interacted with customers in a friendly and professional manner, enhancing guest relations.
- Utilized effective communication to proactively address and reduce guest dissatisfaction.
Education
R/TV/F
NAVARRO COLLEGE
Skills
- Customer Service
- Restaurant Operations
- Food Safety Compliance
- Inventory Management
- Cash Management
- POS Operations
- Knowledge in Toast, 7Shift, Excel
- Staff Scheduling
Certification
- Fort Worth Food Manager License - City of Fort Worth
- TABC - Texas Alcoholic Beverage Commission
References
References available upon request
Timeline
Manager
KINCAID'S HAMBURGERS
07.2025 - 03.2026
MANAGER
TOMMY'S HAMBURGER GRILL
09.2013 - 05.2025
BARTENDER
LUCILE'S INC.
06.2005 - 08.2013
R/TV/F
NAVARRO COLLEGE