Suzanne Struhall
Houston
Summary
Adaptable individual with a strong background in safety compliance and customer service. Known for effective interpersonal communication and team collaboration, ready to support operational excellence and enhance passenger experiences.
Overview
25
25
years of professional experience
Work History
Flight Attendant
Continental Airlines
Houston
10.1986 - 01.2009
- Delivered exceptional customer service to enhance travel experience for all passengers.
- Ensured passenger safety during boarding, in-flight, and deplaning procedures.
- Conducted pre-flight safety checks on equipment and emergency procedures for compliance.
- Collaborated with crew members to manage in-flight service and resolve passenger issues.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Teacher
Cypress Fairbanks ISD
Houston
08.1983 - 05.1985
- Developed engaging lesson plans aligned with state curriculum standards.
- Developed and implemented lesson plans based on curriculum objectives.
- Engaged students through interactive lectures and discussions, enhancing participation and creating an inclusive learning environment.
- Managed classroom behavior through positive reinforcement strategies, fostering a supportive atmosphere for student engagement.
- Managed student behavior in the classroom by establishing and enforcing rules and procedures.
- Implemented behavior management strategies to maintain classroom discipline.
- Assessed student performance through regular testing and feedback sessions.
- Maintained a safe, orderly classroom, ensuring conducive conditions for student learning and development.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Bachelor of Science - Education
The University of Texas At Austin
Austin, TX12-1982
Skills
- Safety compliance
- Conflict resolution
- Team collaboration
- Time management
- Change adaptability
- Flexibility
- Interpersonal communication
- Diversity training
Timeline
Flight Attendant
Continental Airlines
10.1986 - 01.2009
Teacher
Cypress Fairbanks ISD
08.1983 - 05.1985
Bachelor of Science - Education
The University of Texas At Austin