SUZANNE SUTTON
Lake Suzy,FL
Summary
Motivated Department Supervisor experienced in meeting and exceeding expectations and goals for customer service, sales, and profitability. Model best in class customer service to team members and instill importance of cultivating customer loyalty and retention. Work with store team to manage presentation at department level and drive sales.
Professional food service leader with strong focus on team collaboration and achieving results. Proven track record in managing kitchen operations, optimizing inventory, and ensuring top-quality customer service. Skilled in staff training, menu planning, and adapting to changing needs. Known for reliability, flexibility, and results-driven approach.
Overview
31
31
years of professional experience
Work History
Food Service Director
Aramark
Punta Gorda, FL
08.2022 - Current
- Directed food service operations, ensuring compliance with health standards and customer satisfaction.
- Oversaw inventory management, optimizing supply chain processes to reduce waste and enhance efficiency.
- Implemented training programs for staff, fostering a culture of excellence in service delivery.
- Developed budget plans, aligning operational costs with financial goals while maximizing resource utilization.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
Department Supervisor
Gabes
Elyria, Ohio
02.2021 - 05.2022
- Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications.
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
Inbound Stower/Receiving Dock
Amazon
North Randall, Ohio
11.2019 - 02.2021
- Compared shipments with paperwork to identify and fix order problems.
- Prepared outgoing shipments by assembling, addressing and routing over 100's of packages per day.
- Examined and unpacked incoming shipments to locate damaged items.
Department Supervisor
Lowes
Amherst, Ohio
01.2019 - 11.2019
- Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications.
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Supervised daily operations, ensuring compliance with safety and quality standards.
Department Supervisor
Home Depot
Avon, Ohio
12.2004 - 01.2019
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development.
- Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications.
- Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
- Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
- Assigned tasks to department members and assisted associates in meeting customer needs.
- Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
- Handled personnel issues in-person through effective motivational and disciplinary strategies.
- Stocked, rotated, and marked product to maintain displays and promote sales.
- Trained employees in department policies and procedures, as well as sales techniques and customer service strategies.
- Supervised day-to-day employee activities and Service Desk department functions, including setting assignments and coordinating schedules.
- Implemented and improved merchandising strategies to achieve department sales goals.
- Taught employees to provide prompt and courteous service and how to handle many situations without input.
Store Manager
Subway
Jacksonville, North Carolina
09.1995 - 06.2000
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Built partnerships with area businesses to raise brand awareness and increase referrals.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Evaluated store associates regularly to spot and develop new leadership talent.
- Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern.
Education
High School Diploma -
Irmo, South Carolina05-1983
Skills
- Staff training and development
- Sales growth
- Conflict de-escalation
- Customer engagement
- Problem resolution
- Customer service
- Employee training
- Inventory management
- Food safety compliance
- Food presentation
- Sanitation standards
- Staff leadership
- Ordering and purchasing
Timeline
Food Service Director
Aramark
08.2022 - Current
Department Supervisor
Gabes
02.2021 - 05.2022
Inbound Stower/Receiving Dock
Amazon
11.2019 - 02.2021
Department Supervisor
Lowes
01.2019 - 11.2019
Department Supervisor
Home Depot
12.2004 - 01.2019
Store Manager
Subway
09.1995 - 06.2000