Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Tozzi

Albany,NY

Summary

Astute Business Owner experienced in operations management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

10
10
years of professional experience

Work History

Business Owner

The Spa At Nail Details
Port Charlotte, United States
07.2017 - 08.2020
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Recruited and hired top performers to increase business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Salon Manager

Eclipse Hair Salon And Day Spa
Wellington, FL, FL
04.2014 - 11.2016
  • Scheduled employees to maintain adequate coverage during business hours..
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Answered phone calls and emails daily by taking detailed messages and relaying messages to appropriate personnel.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Recorded weekly supply and inventory needs and orders.
  • Maintained appointment calendar and set shift schedules.

Business Owner and Operator

Made You Look Salon & Spa
East Greenbush, NY
09.2009 - 02.2014
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Optimized team hiring, training and performance.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Service clients with intricate coloring and highlighting techniques, haircutting and styling.
  • Recorded notes for future reference about customer preferences and services delivered.

Education

Associate of Science - Nutrition

Schenectady County Community College
Scotia, NY
1991

Skills

  • Finance and Accounting Oversight
  • Assignment Delegation
  • Program Optimization
  • Employee Motivation
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Records Organization and Management
  • Decision Making
  • Quality Assurance
  • Staff Scheduling
  • Performance Assessment
  • Team Leadership
  • Business Leadership

Timeline

Business Owner

The Spa At Nail Details
07.2017 - 08.2020

Salon Manager

Eclipse Hair Salon And Day Spa
04.2014 - 11.2016

Business Owner and Operator

Made You Look Salon & Spa
09.2009 - 02.2014

Associate of Science - Nutrition

Schenectady County Community College

Similar Profiles

CREATE PROFILE
Suzanne Tozzi