Suzanne Ulman
East Tawas,MI
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Janitorial Worker
ServiceMaster Clean
02.2025 - 06.2025
- Preform daily cleaning and maintenance for a Drs office.
- Conducted thorough cleaning of facilities to maintain sanitary conditions and enhance client satisfaction.
Caregiver
Home
12.2019 - 08.2024
- Cared for my Two Special needs grandsons, while their mother worked away from home.
- Worked Daily waking hours. Transported them both to and from school. Etc.
Customer Service Representative
doTERRA International
05.2016 - 12.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to handle high-volume support requests efficiently.
- Educated customers on product benefits, enhancing overall satisfaction and loyalty.
Sales Associate
Walmart
11.2007 - 03.2012
- Was employee of the month.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring product displays met company standards.
- Collaborated with team members to improve inventory accuracy through regular cycle counts and audits.
- Trained new associates on store procedures, customer service techniques, and product knowledge.
- Implemented promotional displays to drive sales and maximize product visibility within the store.
Education
No Degree - Anatomy, Business (Massage therapy)
Utah College of Massage Therapy
Lindon, UT04.2000
Skills
- Tech support, software and hardware
- Attention to details
- Anatomy
- Call center experience
- Computer proficiency
- Active listening
- Critical thinking
- Data entry
- Great self starter
- Customer Support
- Type 50 wpm
- English
Timeline
Janitorial Worker
ServiceMaster Clean
02.2025 - 06.2025
Caregiver
Home
12.2019 - 08.2024
Customer Service Representative
doTERRA International
05.2016 - 12.2019
Sales Associate
Walmart
11.2007 - 03.2012
No Degree - Anatomy, Business (Massage therapy)
Utah College of Massage Therapy