Suzanne Ulman
East Tawas
Summary
Dynamic professional with a proven track record at doTERRA International, excelling in customer support and CRM software. Recognized for documentation and a strong attention to detail, I effectively manage client interactions and enhance service delivery. My technical proficiency and organizational skills drive successful outcomes in fast-paced environments.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Behavior Technician
Autism of AmeriCA
Southfield
02.2026 - Current
- Documented client behaviors and treatment outcomes to ensure continuity of care.
- Recorded behavioral data to guide effective treatment adjustments.
- Implemented individualized behavior plans for clients with developmental disabilities.
- Collaborated with therapists to monitor client progress and adjust strategies.
- Trained families on behavioral techniques to support daily routines.
Janitorial Worker
ServiceMaster Clean
Lehi
02.2025 - 06.2025
- Executed daily cleaning and maintenance for healthcare facility to ensure a safe and sanitary environment.
- Cleaned and sanitized offices, restrooms, and common areas daily.
- Managed inventory of cleaning supplies and reported shortages to supervisors.
Caregiver
Home
Lehi
12.2019 - 08.2024
- Cared for two children during mother's work hours, ensuring their safety and well-being.
- Provided daily care, including school drop-off and pick-up, supporting their education and routine.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
Customer Service Representative
doTERRA International
Pleasant Grove
05.2016 - 12.2019
- Facilitated order processing for members' personal and business accounts.
- Assisted customers with product inquiries and order issues.
- Processed customer orders using internal software systems efficiently.
- Collaborated with team members to resolve complex customer concerns.
Sales Associate
Walmart
Troy
11.2007 - 03.2012
- Assisted customers with electronics inquiries, enhancing customer satisfaction.
- Provided basic tech support for cell phones and other devices, resolving user issues.
- Designed and constructed engaging product displays for retail environments, attracting customer attention.
- Was employee of the month.
- Helped with price changes
Education
Trade school - Massage, Anatomy, Business (Massage therapy)
Utah College of Massage Therapy
Lindon, UT04-2000
Skills
- Office experience
- Call center and customer support
- Phone etiquette and client interaction
- Computer operation and technical proficiency
- Microsoft Word and productivity software
- Attention to detail and dependability
- Data entry and filing systems
- Analysis skills and software troubleshooting
- Typing speed of 50 wpm and organizational skills
- CRM software and customer relationship management
- Face-to-face client meetings and warm calling
- Documentation accuracy
Certification
Driver's License
Languages
English
Timeline
Behavior Technician
Autism of AmeriCA
02.2026 - Current
Janitorial Worker
ServiceMaster Clean
02.2025 - 06.2025
Caregiver
Home
12.2019 - 08.2024
Customer Service Representative
doTERRA International
05.2016 - 12.2019
Sales Associate
Walmart
11.2007 - 03.2012
Trade school - Massage, Anatomy, Business (Massage therapy)
Utah College of Massage Therapy