Suzanne Walker
Oklahoma City,OK
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NTT DATA
09.2023 - 09.2024
- Answered 50-60 provider calls per day for health insurance
- Provided benefits/eligibility for medical and behavioral health inquiries
- Cross trained to Credentialing and Contracting
- Assisted providers during application process to become in network with the company
- Achieved 100% in QA for 41/2 months straight
- Escalated issues as needed
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
Customer Service Representative
Kobie Marketing
04.2023 - 07.2023
- Answered 60-70 calls per day regarding credit card rewards programs
- Created tickets for issues
- Assisted customers with redeeming rewards online and in apps
Customer Service Representative
Williams-Sonoma, Inc.
06.2022 - 04.2023
- Answered up to 80 emails per day from customers
- Tracked orders
- Worked with other departments to support customers issues
- Worked as part of a team
- Maintained quality metrics including average handle time
- Performed data entry for customer information, shipments and orders
- Set up client appointments
- Answered general questions
- Resolved customer information and complaints
Patient Support Specialist
Live Ops Agent Services, LLC
02.2022 - 06.2022
- Answered calls for several immunology drugs
- Routed calls to best resource for the patient
- Enrolled patients in resource program
Customer Service Representative
ETC
Richardson, TX
05.2018 - 07.2021
- Managed incoming calls regarding toll bills for a State agency
- Received payments for toll bills and offered discounts
- Resolved issues regarding website use
- Opened new accounts for customers
Timeline
Customer Service Representative - NTT DATA
09.2023 - 09.2024
Customer Service Representative - Kobie Marketing
04.2023 - 07.2023
Customer Service Representative - Williams-Sonoma, Inc.
06.2022 - 04.2023
Patient Support Specialist - Live Ops Agent Services, LLC
02.2022 - 06.2022
Customer Service Representative - ETC
05.2018 - 07.2021
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