Suzanne Wilson
Charlotte,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
US Foods
Charlotte, NC
04.1988 - 12.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC06-1982
Skills
- Multi-line telephone operations
- Customer relations
- Microsoft Excel
- Punctuality and reliability
- Order processing
- Quality control
- Strong teamwork
- Computer proficiency
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Representative
US Foods
04.1988 - 12.2024
Bachelor of Science - Criminal Justice
Appalachian State University