Suzanne M. Herndon
Charleston,SC
Summary
Reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Account Assitant
Robertson Marketing Group
Remote
11.2023 - Current
- Created proposals for customers that contain an array of promotional goods to raise brand awareness, honor staff, and build brand experiences.
- Accurately priced products considering shipping charges, extra decorating costs, and preferences for customized orders.
- Adapted strategies to a wide range of clients, using focused techniques to maximize sales success.
- Analyzed market trends and assessed the effectiveness of brand messaging.
- Maintained open lines of communication with vendors to ensure client satisfaction.
Membership Services Representative
Nashville Soccer Club
05.2022 - 04.2023
- Assist in the promotion of the Nashville SC brand by developing relationships with season ticket holders and establishing and sustaining partnerships with the Nashville community.
- Oversaw the accounts of over 1,000 season ticket holders and exceeded the target goal with 93% season ticket renewals.
- Aided in the facilitation and planning of all Nashville SC home matches in a venue with a capacity of 23,000 season ticket holders.
- Achieved renewal targets and was a top producer in selling additional customer experience packages.
- Served and assisted in organizing events for groups up to 200 fans and provided stadium tours for potential customers.
Sales and Operations Intern
Wilmington Sharks
05.2021 - 08.2021
- Promoted and sold team ticket packages to local companies, made necessary suggestions to enhance sales at weekly meetings, and collaborated with the marketing team to improve social media presence
- Responsible for event set-up, tear down, and follow-up processes
- Gathered information about stadium features and limitations, proposed themes and budgets to factor into designs.
- Managed and controlled event expenditures within agreed budgets
- Selected stadium lawn furniture, ordered merchandise, and designed layout of fan store to create a unique and inviting environment for consumers.
Education
Bachelor of Science - Business, Business Administration, Marketing and Professional, Leadership
University of North Carolina, Cameron School
05.2022
Skills
- Building Customer Trust and Loyalty
- Special Events Planning
- Generate Purchase Orders and Invoices
- Issue and Complaint Resolution
- Upselling Products and Services
- Space Planning and Design
- Order and Refund Processing
- Report Generation
Timeline
Account Assitant
Robertson Marketing Group
11.2023 - Current
Membership Services Representative
Nashville Soccer Club
05.2022 - 04.2023
Sales and Operations Intern
Wilmington Sharks
05.2021 - 08.2021
Bachelor of Science - Business, Business Administration, Marketing and Professional, Leadership
University of North Carolina, Cameron School