Wesley Earl Epstein
San Antonio,TX
Overview
9
9
years of professional experience
Work History
Account Specalist 3
Chase Bank
San Antonio, TX
03.2023 - Current
- Started as Account Specialist 1 and progressed to level 3 and learned about business accounts as well on top of consumer accounts.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Handle 60 to 80 consumer calls daily to service all banking inquires and concerns with top tier customer service.
- Collaborated with other departments to resolve problems related to customer accounts.
- Managed dispute resolution process, ensuring issues were addressed promptly and to the client's satisfaction.
- Reviewed account documentation for accuracy and compliance standards.
- Resolved client issues quickly to maintain high satisfaction levels.
Heb Warehouse
HEB Grocery Store
San Antonio, TX
10.2022 - 02.2023
- Work in 32 degrees in the meat section in refrigerator.
- Stack pallets up to 7/8 feet high worth of product, ranging in all types of different meat products.
- Prepare and complete warehouse orders for delivery or pickup according to schedule.
- Lifted materials of varied weights on regular basis up to 90 lbs.
- Prepared inventory for shipment by attaching tags and labels.
- Adhere to quality control and safety procedures.
- Work 10-12 hour shifts and don't leave workplace until days work is complete.
Walmart Warehouse Worker
Walmart
Fort Worth, TX
02.2022 - 08.2022
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
ADT Salesman
Revamped Security
Richardson, TX
09.2021 - 02.2022
- Built relationships with realtors and built a pipeline of them as they would give new home owners information to me so I could offer customers security options.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Generated more than 50 leads per week and pursued appointment opportunities to convert prospects into new customers.
Tech Coach/Sales
Asurion
San Antonio, TX
09.2020 - 09.2021
- Provide Technical Support for Verizon customers that need assistance with various different tech issues including troubleshooting their cell phones, tablets, smart watches, Bluetooth devices, hotspot, etc
- While also building relationships with customers through asking probing questions and taking care of their needs and connecting with them through listening and providing excellent customer service
- In my role of Tech Coach, I assist our customers with activating devices, doing factory data resets, setting up emails, transferring data, network resets, etc
- Follow step by step troubleshooting guide and also research various different issues using my tools provided
- Notate accounts thoroughly about what I did to solve their problems and provide excellent communication skills throughout call with customers
- Through Troubleshooting, providing excellent customer service, connecting with customers and finding out what products they like to use I also sell product called Verizon protect home that covers home electronic products and explain why it will benefit them
- Have to meet certain goal every month with sales and also provide excellent tech support
- Efficient with typing as can type about 50 words per minute and multitasking as it is needed throughout job.
Car Salesman
Alamo 410
San Antonio, TX
09.2019 - 08.2020
- Sold wide variety of vehicles such as cars, pickup trucks, vans & SUVs to customers who visited the dealership
- Helped applicants with thorough completion of application and followed company guidelines to get them approved
- Called potential customers with leads provided, brought customers in from online marketplaces such as Facebook Marketplace, Offer Up and Letgo
- Gained customers trust through honesty and answering any and all questions.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Showcased vehicle features and took customers on test drives in local area.
Wireless Care Representative
Conduit Global
San Antonio, TX
07.2018 - 08.2019
- Inbound customer service responsible for completing 40-50 inquiries per day
- Diagnosing and troubleshooting hardware issues
- Proactively offering guidance on myriad topics to improve the Verizon customer experience
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Cashier
Chic Fil-A
San Antonio, TX
08.2016 - 07.2018
- Providing impeccable customer service by exceeding customers’ expectations
- Managing customer flow at the POS and ensuring orders were quickly and accurately delivered
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Churchill High School
05.2012
Skills
- Customer Service
- Decision Making
- Verbal and Written Communication
- Relationship Building
- Problem-Solving
- Time Management
- Customer Communications
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
Timeline
Account Specalist 3
Chase Bank
03.2023 - Current
Heb Warehouse
HEB Grocery Store
10.2022 - 02.2023
Walmart Warehouse Worker
Walmart
02.2022 - 08.2022
ADT Salesman
Revamped Security
09.2021 - 02.2022
Tech Coach/Sales
Asurion
09.2020 - 09.2021
Car Salesman
Alamo 410
09.2019 - 08.2020
Wireless Care Representative
Conduit Global
07.2018 - 08.2019
Cashier
Chic Fil-A
08.2016 - 07.2018
High School Diploma -
Churchill High School