Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Spoolstra

Pflugerville,TX

Summary

Results-driven professional with extensive experience in customer service and client account management. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.


Overview

11
11
years of professional experience

Work History

Dedicated Account Specalist

SupplyHouse
09.2022 - Current
  • Complete routine and complex account updates to resolve problems.
  • Enhance client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Maintain strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Advocate for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.

Customer Service Task Specialist

Supplyhouse
04.2019 - 09.2022
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Customer Service Representative

Supplyhouse
07.2018 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Sports Center Receptionist

Northwest Nazarene University
05.2016 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously

Communications Assistant

CaptionCall
06.2014 - 07.2018
  • Translator for the hearing impaired



Education

Bachelor of Science - Kinesiology

Northwest Nazarene University
Nampa, ID
05-2018

High School Diploma -

Parma High School
Parma, ID
05-2014

Skills

  • Customer relationship development
  • Document management
  • Decision-making
  • Microsoft office proficiency
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Self motivation
  • Conflict resolution

Timeline

Dedicated Account Specalist

SupplyHouse
09.2022 - Current

Customer Service Task Specialist

Supplyhouse
04.2019 - 09.2022

Customer Service Representative

Supplyhouse
07.2018 - 04.2019

Sports Center Receptionist

Northwest Nazarene University
05.2016 - 05.2018

Communications Assistant

CaptionCall
06.2014 - 07.2018

Bachelor of Science - Kinesiology

Northwest Nazarene University

High School Diploma -

Parma High School

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