Suze Rameau
505 Sea Turtle Ln ,FL
Summary
Dynamic Night Shift Manager at Amscot Financial with a proven track record in enhancing employee productivity and customer satisfaction. Skilled in operational efficiency and loss prevention, I successfully implemented training programs and streamlined processes, achieving financial objectives while fostering a positive work culture. Strong in customer service and reporting skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Shift Manager
Amscot Financial
01.2022 - Current
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Completed routine store inventories.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Streamlined inventory management for reduced waste and cost savings.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
- Maximized operational efficiency with thorough monitoring of equipment maintenance schedules.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Submitted orders for new inventory.
- Ensured high levels of customer satisfaction with timely resolution of complaints and concerns.
- Boosted sales by executing effective merchandising plans and promotional activities.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed staff performance, providing constructive feedback and coaching for continuous improvement.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Increased employee retention through fostering a positive work culture and offering growth opportunities within the organization.
Call Center Supervisor
Titan Technology
04.2020 - 01.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Sales Associate
Walmart
05.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School
COFEC
Out Of State Business Administration And Management
Travis Technical College
Winter Haven, FL05.2025
Skills
- Customer service
- Workplace safety
- Cleaning procedures
- Reporting skills
Certification
- Certified in word
- Certified in excel
- Certified in bookkeeper
Languages
French
Native or Bilingual
Timeline
Night Shift Manager
Amscot Financial
01.2022 - Current
Call Center Supervisor
Titan Technology
04.2020 - 01.2022
Sales Associate
Walmart
05.2018 - 04.2020
High School
COFEC
Business Administration And Management
Travis Technical College